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Technical Support

Telephone: 1800 074 333
Monday to Friday, 8:45 am to 7:15 pm AEDT

If you are an existing Software Assistant customer, we recommend sending an email to SupportANZ@thomsonreuters.com stating the following:

  • Short description of your inquiry:
  • Include screenshots and error messages, if applicable.
  • Your working hours:
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Alternatively, you can reach us, as well as putting the answers to your questions conveniently at your fingertips, through Customer Centre.

If you don't have access to email, use the following form to contact us: 
https://tax.thomsonreuters.com.au/support/software-assistant/#supportform

If you are a new customer, please use the following form to contact us: 
https://tax.thomsonreuters.com.au/contact/software-assistant/

Account & Billing Enquiries

Telephone: 1800 074 333
Email: CRMCARE.anz@thomsonreuters.com
Monday to Friday, 8:45 am to 5:15 pm AEDT