FAQs

The Knowledge Base is a central resource containing information regarding queries and problem reports resolved by our support department.

If you are experiencing any software related issues, before contacting Support please ensure you have updated your copy of Assistant to the latest release.

CLICK HERE FOR THE LATEST SOFTWARE ASSISTANT UPDATES

Please click on a category below to filter the FAQ.

To search for a specific error, please use the Search box located at the top of this page or press CTRL + F to search this page.

Update Error - Invalid Username or password. No license recognised

When updating the software to the latest version, users may encounter this error at the registration step. If the user closes the registration form at this stage then the update will fail and will rollback to the previous version and show an Error 1722.

To fix this error please make sure you have entered the correct username and password into the registration form.

Please note that the registration details are the same details used to login to the Software Assistant website portal and not the password used to log into the program.

If you have forgotten your password then you can click on the link below to reset it.

https://www.softassist.com.au/PwdRecovery.aspx

Once you have reset the password, run the update again and then enter the new password once you reach the registration stage of the update.

If you have multiple computers please make sure the same password is entered on each computer.

 

How to troubleshoot CMN.ATO.GEN.XMLXX validation error

CMN.ATO.GEN.XML01 and/or CMN.ATO.GEN.XML04 validation errors will appear in your validation form with the error CMN.ATO.IITR.730488 and this means there are issues with the data recorded in the income items on the tax return.

Try to resolve the validation errors by following the steps below.

  1. Highlight the CMN.ATO.GEN.XML04 or CMN.ATO.GEN.XML03 and open the validation report (see circled icon).
    print validation report.png
  2. In the validation report, you will see “The element ‘……’ in namespace”. This will list the worksheet associated with the error. In this case, it is the Gross Interest worksheet in which the data has imported from the prefill.
    validation report.png
  3. “List of possible elements expected” will mention what field in the worksheet is missing. If the worksheet is not necessary and there is no amount then delete it. If the worksheet is necessary, please fill in the expected fields in the worksheet.

Validation/Lodgment - ERROR_TAXONOMY_LOAD

You may encounter the error 'ERROR_TAXONOMY_LOAD' when validating or trying to lodge a return.

For example: ERROR_TAXONOMY_LOAD: An error occurred while loading taxonomy "file://C:/Program Files (x86)/Software Assistant/Assistant/SBR2/Taxonomy/schema/ ..."

This error is due to McAfee Total Protection security software flagging a false positive. 

Click on the guide below for instructions to resolve this error:
Validation/Lodgment - ERROR_TAXONOMY_LOAD

How to setup machine credential

To connect Software Assistant to the ATO's practitioner lodgment service (PLS) and enable prefill and lodgement, you will need to set up the machine credential. Please note, the software ID is not required due to the fact Software Assistant is not a cloud software.

Refer to the ATO's instructions on how to download the machine credential from the link below.
https://info.authorisationmanager.gov.au/guide-how-to-install-a-machine-credential

If you need help to download the machine credential you should contact the ATO's support line on 1300 287 539 (select option 3 for RAM enquiries) between:

  • 8.00am and 8.00pm, Monday to Friday
  • 10.00am and 4.00pm (AEST), Saturday and Sunday.

To enable the ATO's extension (ATOBE) on Chrome:

  1. On your computer, open Chrome Chrome.
  2. At the top right, click More  More and then  More tools and then Extensions.
  3. On the ATO's extension, click on the Toggle icon.

To enable the ATO's extension (ATOBE) on Firefox:

  1. Open Fixfore.
  2. Click/tap on the Menu button, and click on Add-ons.
  3. Click on Extensions.
  4. On the ATO's extension, click on Enable.

Make sure to reset the internet browser before going to the RAM website. To access the RAM website, click on the link below.
https://authorisationmanager.gov.au/#/login

Once you have downloaded your M2M credential, please follow these steps to enable authentication via M2M on Software Assistant.

  1. Navigate to the Software Assistant Options.
  2. Click on the ATO tab.
  3. For the M2M location, leave it as default if you have saved the M2M credential file in the default location given by the ATO. Otherwise, choose the custom option and select the location where you have saved your machine to machine credential.
  4. Enter your M2M password.
  5. Click ‘Ok’.

How to register or refresh the license on a computer?

To register or refresh the Software Assistant subscription, select "Start | All programs | Software Assistant | Register Assistant" and enter the username and password as per login details for the customer portal.

If you have forgotten your password then click on this link: https://www.softassist.com.au/PwdRecovery.aspx

Check the following is what you have subscribed to and wish to register on your computer: Tax, Ledger, ASIC, Practice Assistant

Make sure you are connected to the internet then click on the "Register | De-register" button to retrieve your activation codes electronically. Your registration details can also be accessed by logging into your account on our website.

CMN.ATO.TRT.432637 - Each Statement of Distribution must contain distribution amounts

A Statement of distribution must include an amount against at least one of these to clear error: Primary production incomeNon-primary production incomeFranked distributionsFranking creditTFN amounts withheldAustralian franking credit from an NZ company, TB Statement-Tax preferred amounts or TB Statement-Untaxed part of share of net income.

Tax Audit Alert not working

For the Tax Audit Alert to trigger,

  1. Enter the taxpayer's gender in the sex field of the client's details panel
  2. Select the occupation at item 1
  3. Record the deduction at the deduction items

The Alerts button will light up when the claimed deduction amount is above the ATO's average amount.

Investment Manager

Thomson Reuters Software Assistant team is aware of the limitations for Investment Manager in Ledger Assistant. If you are experiencing issues, please send us an email to supportanz@thomsonreuters.com with the client's data attached and highlight what is the problem you are facing and what is the correct result.

 

Known issues:

  • Unit price is shown as a negative figure
  • The opening balance of the unit price showing a different amount
  • Calculation of cost base - Cost average per share vs Cost basis per share
  • Transfer of investment posting amounts are incorrect

We recommend managing the investments in Microsoft Excel as it has diverse tools to easily and effectively manage the investment portfolio.

Is Software Assistant compatible with cloud-based sync software such as Dropbox, Google Drive, One Drive?

We do not recommend the use of cloud syncing software such as Drop Box, Google Drive, One Drive etc due to the nature of the Software Assistant database. Software Assistant's database engine will lock files when they are in use and may cause errors and data corruption as the cloud software tries to sync these files.

If the user still decides to use these cloud based software then we cannot be held responsible for any data loss and cannot assist in any data restoration.

Update error - MS17EBF.tmp being detected by antivirus

If the MS17EBF.tmp is being detected by the antivirus software then you will need to add it to exceptions or pause the antivirus before running the update.

How to mark tax return as Final

Click in the box then press the space bar on the keyboard to mark the tax return as Final.

How to change the form's name shown in the client's folder

  1. Open the form
  2. Click on the Status button
  3. Enter the new name in the Caption field
  4. Click on OK
  5. Press F5 to refresh

Communication Exception occurred connecting to Vanguard STS

Generally, this error indicates the Windows date/time is set incorrectly. Check to ensure your date and time are set correctly via the Windows clock at the bottom right corner of your screen. Refer to Microsoft's instructions to change the time on your computer, CLICK HERE.

Additionally, this error can appear if a Firewall is active and is blocking the connection between yourself and the ATO. Try disabling your Anti-virus or Firewall and attempt to re-lodge.

If all else fails then there is an issue with your machine credential. You should delete the machine credential and get a new one from the ATO's relationship manager. Refer to the "How to setup machine credential" topic.
The default location of the machine credential is C:\Users\[USER]\AppData\Roaming\ATOMAS.

How do I lodge Taxable payments annual report

Taxable payments annual report is not available on Software Assistant.

As per ATO's instructions, you can lodge online through:

  • ATO online services for individuals and sole traders – select ‘Tax’ then ‘Lodgments’ then ‘Taxable payments annual report’.
  • the ATO Business Portal – select ‘Online forms’ from the menu then ‘Taxable

How do I post for closing inventory / livestock?

Make sure to transfer the inventory account or livestock account from the master chart of accounts before posting to them then follow the instructions below.

  1. Go to Postings tab
  2. Click on Transaction Journal Wizard Transaction Journal Wizard.PNG
  3. Select Closing Stock Adjustment
  4. Enter the inventory/ livestock details
  5. Click on the Transfer button to post the transactions

How do I create rental property accounts?

  1. Go to Postings tab
  2. Click on Transaction Journal Wizard Transaction Journal Wizard.PNG
  3. Select Setup Rental or Member Accounts
  4. Enter the name of the property (maximum character length with spaces is 42)
  5. Click on OK

If you have another rental property then repeat the steps and increase the Property ID number.

If you have more than 9 rental properties then you will need to increase the account length to 5 by going to client details > ledger tab.

CMN.ATO.IITR.210016 / CMN.ATO.IITR.211016 - Spouse Details Required

Make sure you have completed item IT8 Number of Dependent Children on the Test tab.

CMN.ATO.IITR.310066 - Capital Gains Tax schedule required

When the net capital gain is in excess of $10,000 a Capital Gains Tax schedule must be attached. The capital gains tax schedule and all other schedules are located on the navigator panel as shown.

 Capital gains tax schedule

CMN.ATO.IITR.200001 / CMN.ATO.IITR.200002 - Questions relating to the full individual return form must be answered

Items 18G, 19I, 19W and 20P are required to be answered (Y/N) to pass the validation error.

Please note, if item 19K and B is $0, you need will need to delete the $0 as it is not required.

If item 20P is blank and there is no worksheet for item 20 then,

  1. Open item 20 worksheet
  2. Enter something in the "Details of the foreign source income" field
  3. Click in the box to answer Y/N for label P
  4. Click on Exit
  5. Open the item 20 worksheet again
  6. Click on Delete and Exit

CMN.ATO.GEN.500054 - Intermediary declarer Australian Business Number has failed the algorithm check

Enter the tax agent's ABN in Options as the intermediary declarer refers to the tax agent.

How to import transactions from a CSV file

  1. Select "File | Import data | Import ledger transactions" menu item in order to import comma-delimited or Tab-delimited file of transactions.
  2. You will have to set up the link between the accounts in the other package and accounts you use in Ledger Assistant. Therefore if the account link for the client has not been created, Ledger Assistant will suggest you set up this link prior to importing the file.
  3. First of all Ledger Assistant will display the columns of the selected import file. You will have to select the column type for each of the columns you wish to use. The following mandatory columns you must always nominate: Date, Account number, Amount (or Debit and Credit). The Balance category can be used for account balances without natural sign such as the export file of MYOB account balances.
    Since the QuickBooks export files usually do not have the account numbers, it is important to nominate QB Account Type and QB Account Name columns. These columns will then be used to match the QuickBooks accounts with the Ledger Assistant's accounts.
    Once the type of the columns has been selected and accepted by clicking on the button with the green tick image, Ledger Assistant will display the Import Transactions form that will show all transactions from the selected file.
  4. Now you will have to select the appropriate account for every transaction in the import file. When you select one match, Ledger Assistant will scan all the transactions and assign the same match for other transactions with the same account number. Header accounts can be indicated by using the account number "-1". Transactions with the account number "-1" will not be imported.
    When importing transactions from the internet banking system, the account numbers will not be present. Then you can use Rules to help you allocate the account number to each of the transactions.
  5. When all the transactions have been linked to the appropriate accounts, the file can be imported by clicking on the Transfer button.

Ledger Assistant will save the profile in the client's folder and if the next import file has the same accounts - Ledger Assistant will import it right away without prompting to setup the account link. If more than one profile is used for the client, Ledger Assistant will ask you to select the profile name every time you import the file. If the new accounts have been detected in the import file, Ledger Assistant will prompt you to set the link.

Random characters appearing on letters/ financial notes templates

The random characters will appear when you use MS word to edit the RTF templates. You should open the file with notepad or wordpad; otherwise go to File > Maintain templates > Notes to financial report and open the relevant template and click on the save button to re-save the file, which will remove the random characters.

ERROR_ITEM_VALUE_MAX_LENGTH_INVALID : Invalid length XX, where maximum length expected was 30

Due to the implementation of the Granular Data Reporting, the ATO has restricted the description length to a maximum of 30 characters (includes spacing) per line. Therefore check the description that the validation error has identified is no longer than 30 characters. If all the descriptions are fine then refer to the steps below.

The work related expenses schedule description is rolling forward from a prior-year tax return. If it is no longer needed then you should delete it or shorten the text to a maximum of 30 characters as per ATO requirements.

  1. Go to the Other tab
  2. Tick the work related expenses schedule box
  3. Go to the item worksheet the validation error is referring to
  4. Remove the text in the top box or shorten it to only 30 characters
  5. Click on the save button on the worksheet
  6. Go back to the Other tab and remove the work related expenses schedule tick box.

V2885 - Subtotal 2 must equal subtotal less Non-refundable carry forward tax offsets

Restart the software to resolve the validation error.

Error reading PrintDialog1.Copies: Operation not supported on selected printer

You will need to re-select the default print from Control Panel.

How do I lodge an early tax return

The early year of the tax return is not available. You can use the software to enter the data and print the tax return to mail it to the ATO. Make sure to cross out the year and mark the correct year on the tax return. Refer to the ATO website for more information.

Post your completed tax return to:
Australian Taxation Office
GPO Box 9845
[insert the name and postcode of your capital city]

Error calling SBR Core Services/ Send Request Failed error

Most likely the ATO's PLS server is experiencing technical issues or under maintenance. To view the ATO's PLS status, CLICK HERE.

If the status is operational then contact the support team to troubleshoot the issue further.

How do I allocate profits to beneficiaries/members

Check you have setup beneficiaries/members accounts correctly. Refer to "How do I set up beneficiary/member accounts"

  1. Go to the Postings tab.
  2. Click on Transaction Journal Wizard Transaction Journal Wizard.PNG.
  3. Click on Profit Distribution/Member Accounts Allocation.
  4. Enter the % share or $ amount.
  5. Click on Transfer to post the transactions for the profit distribution to the beneficiaries/members.

How do I manually post to GST account

Post to 3529 GST payments/refunds account; otherwise, "G18 - Adjustments" will not calculate correctly in the GST report.

How do I set up beneficiary/member accounts

  1. Open client details panel
  2. Go to the Ledger tab
  3. Enter the number of beneficiaries/members
  4. Go to the Other tab
  5. Enter a number (starting from 1, not 01) and name (optional - percentage of income to be split)
  6. Go to the ledger > Postings tab > Transaction Journal Wizard > Setup Rental or Member Accounts
  7. Select the member then click on OK

Repeat the steps based on the number of beneficiaries/members listed for the entity.

If you have more than 9 beneficiaries/members then make sure to increase the account length to 5 or 6 by going to client details > ledger tab.

If you cannot see the member's name on the member's statement in the financial report then you need to follow the instructions above. Re-open the ledger if the software does not refresh.

CMN.ATO.AS.EM060 - X was reported as XXXX and will be corrected to XXXX

Most likely the ATO records do not have the reported amounts so their system expects the item should be another amount. You will need to contact the ATO to get them to update their records for any variations before lodging the BAS/IAS form again.

ERROR_ITEM_VALUE_INVALID_PATTERN : "XXXX" does not match the pattern "[0-9]{2}"

The telephone area code on the cover page and/or declaration page of the tax return can only be two digits long. You will need to delete and retype the telephone area code so the fields are correctly updated.

What happens when the subscription ends?

When the Tax Assistant subscription ends, the system will automatically switch to read-only access for all the tax returns.

Additionally, if you don't plan to renew the Ledger Assistant subscription, please let the support team know at the end of the expiry date so we can enable read-only access for it as well; otherwise, it will be locked if no other licenses are renewed.

CMN.ATO.GEN.001001 Mandatory field not supplied - Report TypeVariation Code

When the PLS Activity Statement form is created, the software will prefill from the ATO's server to get the document ID and type variation code. Refer to the ATO website for the list of type variations.
Type variation code field

If the PLS Activity Statements form does not prefill and you get the message, "no activity statement available" then the taxpayer has an ABN branch number, which you need to enter in the client details (next to the ABN) then create the form again.
ABN branch number field

The taxpayer's ABN branch is shown on the tax agent portal > activity statement page. Next to the Activity Statement text, you may see 00#.

Does Software Assistant have Single Touch Payroll (STP) reporting capabilities?

We are not implementing STP reporting (Single Touch Payroll) in Software Assistant at this stage. 

How do I uninstall Software Assistant?

  1. Open the Windows Control Panel
  2. Locate the application named 'Assistant'
  3. Uninstall the application. 

*Warning* Removing the Assistant application before taking a backup of your files may result in data loss. 

Where can I find the Software Assistant End User Licence Agreement?

The Software Assistant End User Licence Agreement can be found here.

I cannot get my company logo to show in various letter templates

To insert your company logo into a letter template or any image to the letters or notes template:

  1. Locate the image file.
  2. Right-click on the file and select Edit.
  3. Select the whole image (shortcut key is CTRL + A).
  4. Select 'Edit | Copy' (shortcut key is CTRL + C).
  5. On the software, go to File > maintain templates and select either letters templates or notes to accounts.
  6. Open the Assistant Letter Editor located on your taskbar.
  7. Select the desired template.
  8. Left-click in the place where you wish to insert the image. There needs to be a blank line on the very top of the page so insert the image in the line below if you want the image to be on the top of the page.
  9. Press 'Shift + Insert' or 'CTRL+V' to paste the image.
  10. Click on the Save button.

'Invalid date format' is shown when opening a return or worksheet.

To rectify this issue:

  1. Open the Windows Control Panel.
  2. Select Region and Language (or regional language and settings).
  3. Under 'Format' change to any other language.
  4. Press Apply
  5. Change language back to your preferred format
  6. Re-open the tax form.

When trying to print a report, you receive the '1722 RPC server unavailable' error.

This error is caused by your Firewall blocking access from Software Assistant to print. You must allow Assistant.exe permission through your Firewall or add this executable to your firewalls trusted list. es displayed are missing from Software Assistant’s Data folder. Restore the missing files.

How is the Software Assistant database transferred between computers?

There are a few ways of doing this. The easiest way would be to copy and paste the entire data folder from the current computer to the same location on the new computer. Alternatively, you can also mark and export the clients and then import them into the new computer.

Method 1: To copy the data folder (recommended method):

  1. Locate the data folder on the current computer. The default path is 'C:\ProgramData\Software Assistant\Assistant\Data'. You can check your location via Options > Directories in Assistant. 
  2. Connect a USB flash drive.
  3. Right click on the data folder and select 'Copy'.
  4. Navigate to the flash drive, right click and select 'Paste'.
  5. Insert the flash drive into the new computer.
  6. Copy the data folder from the USB flash drive to Assistant’s existing data folder on the new computer. Click 'Yes' when asked to overwrite the existing files.

Method 2: To transfer the clients using export/import:

  1. Right click on the client list and select 'Mark/Unmark clients …' .
  2. Click on mark 'All clients' and click 'Execute'.
  3. Select 'File > Export data > Marked clients'.
  4. Save the zip file to a USB flash drive.
  5. Connect the flash drive to the new computer.
  6. In Assistant, select 'File > Import data > Import exported clients'.
  7. Locate the zip file that you saved onto the USB drive, and click 'Open'.
  8. The clients will be automatically transferred into the client list.

How do I reset the Software Assistant layout?

  1. Click on the 'View' tab in Assistant.
  2. Select 'Default layout'.

How is a client activated or deactivated?

To deactivate a client:

  1. Select the client from the client list.
  2. Select 'File > Deactivate client'. The deactivated client will not be shown in the client list unless the 'Active' filter is disabled.

To activate an inactive client:

  1. Remove the tick from the 'Active' filter on the left-hand navigation bar.
  2. Find the inactive client from the list. Inactive clients are indicated by their pale colour.
  3. Select 'File > Activate client'. This command will only be available when an inactive client is selected.

Cannot load driver' is shown when opening the Assistant Diary.

This error is related to your printer drivers. This usually occurs when your printer is using a “Universal Print Driver” rather than the individual driver for your printer. Please download the individual printer driver for your printer from the manufactures website rather than using a Universal Print Driver.

When printing reports, the date format is incorrect.

  1. Open the Windows Control Panel.
  2. Select Region and Language (or Regional language and settings).
  3. Under 'Format' change to any other language and press Apply
  4. Change the 'Format' back to your preferred format.
  5. Re-open Tax Assistant

How do I restore from a backup file?

To fully utilise Software Assistant’s restore facility, you should set the backup feature to backup the database every day. This way you will have a wide range of backups to choose from. Assistant backup files are located in the Backup folder in Assistant’s Data folder.

To restore from a backup:

  1. Select 'File > Restore from backup…' to open the Restore data form.
  2. The Restore Data form will list all the backup files available to restore from, sorted from earliest to latest. Select the backup file from the list and click Next.
  3. The Restore Data form will now show contents of the backup file. From here you can choose to earlier restore all data for a particular client or restore only the selected documents.
  4. To restore all data for a client: select the client from the list, mark the 'Restore all client data' option and then click on Restore. Repeat this if you wish to restore data for another client.
  5. To restore only the selected document: select the client from the list, then in the Client’s folder window, select the document that you wish to restore, mark the 'Restore selected document' option and then click on Restore. Repeat this if you wish to restore another document.
  6. Click on the Close button to exit the Restore Data form.

How do I enter previous years transaction entries in the Ledger?

To create entries for a past financial year in the present year, you’ll need to configure that client’s ledger for a previous year.

  1. Open the Client Details form.
  2. Click on the Ledger tab.
  3. In the 'Year ends' field, enter a previous financial year.
  4. Click on the Ledger button. A general ledger will be created for the client with the current period being the year you specified.
  5. To create transactions for a later year, you have to double click on the 'Close Year' command.

Returns are not shown in the lodgment queue even after setting the return status to ‘signed’.

If you have set the return status to signed and it is still not showing up when you click on the PLS button, then the agent reference number in the Options form does not match the agent number in the tax return, or it is missing. Software Assistant will only include tax returns in the lodgment process if their agent reference number matches the one entered in the User section of Software Assistant’s Options.

  1. Open Software Assistant’s Options.
  2. Make sure the agent reference number in the tax return (at the bottom of the ‘consent’ page) matches the one used in Software Assistant’s Options.

'The directory is being controlled by another .net user' is shown when trying to open Assistant.

This problem can be caused by the computers on the network having a different database path to one another.

  1. Make sure everyone on the network has logged out of Software Assistant.
  2. Go to Assistant’s Data folder, usually 'C:\ProgramData\Software Assistant\Assistant\Data', unless your data is on a network drive.
  3. Locate the following files 'PDOXUSRS.NET' and 'PROXUSRS.LCK' and delete these files if present.
  4. Open Register Assistant via the Windows Start Menu (search for this application)
  5. Click on Advanced
  6. Check that the data directory is correct in the registration form then click on the 'Configure BDE' button.
  7. Repeat the above step on all computers. Make sure all computers have the same data path (the drive letter can be different but the rest of the path to Software Assistant’s data has to be identical on all computers).
  8. Open Verify and backup data via the Windows Start Menu (search for this application). 
  9. Tick the first three boxes only and click on ‘Proceed.’
  10. Attempt to run Software Assistant on all computers.

'Assistant has NOT been registered’ is shown when trying to open Software Assistant.

  1. Open Register Assistant via the Windows Start Menu (run a search for this application)
  2. Ensure the software is showing as registered. Complete the registration process otherwise.

'Network initialization failed: Path not found' is shown when trying to open or upgrade Software Assistant.

You may need to 'Configure BDE' if your database is on a server or network drive.

  1. Open Register Assistant via the Windows Start Menu (run a search for the application)
  2. Click on Advanced
  3. Ensure the Data directory path is correct
  4. Click on Configure BDE
  5. Close the form
  6. Re-run the update or upgrade

'DATA directory is blank or does not contain 'Clients.DB'' is shown when trying to Configure BDE

This error occurs when there is no Clients.DB file in the folder you are trying to link Assistant with. Verify that your data directory is correct. You must have a Clients.DB file in your data directory. If not, you are either pointing to the wrong directory, or you may have a corrupt DB file.

When trying to register Software Assistant, no activation codes appear, or 'Cannot find server' is shown.

If no activation codes appear when you click try to register Assistant, check to make sure no firewall programs are blocking the registration form from accessing our server. This is common with CA, Norton, BitDefender, Trend and Avast Anti-virus. Either disable the firewall completely or add an exception to allow “register.exe” to access the internet. This file can be found in the following location:  C:\Program Files (x86)\Software Assistant\Assistant

If you receive a “Cannot find server” error message, check that your Internet connection is active and try again.

If you are still unable to register, you may be able to register the software manually.

How can I de-register Software Assistant?

Follow the steps below to de-register Software Assistant from your computer.

  1. Open Register Assistant (run a search for this application via your Windows Start Menu)
  2. Un-tick the modules that you wish to de-register.
  3. A message will appear asking if you would like to de-register the module, click 'Yes'.
  4. Click on the 'Register' button.
  5. The registration form will connect to our server and de-register the selected modules from your computer.

You can now register Software Assistant on another computer.

I receive the error 'Assistant’s registry items have been detected in virtual store'

Please contact us for assistance with this issue. 

How do I download updates for Software Assistant?

There are numerous ways of downloading updates for Software Assistant.

    1. When a new update is released, we will send notification emails to all existing clients. The email will contain a download link to the update.
    2. When a new update is released, you will be automatically notified within Software Assistant via a popup message
    3. You can download updates directly from our website. Click here for latest updates

How do I download Software Assistant’s complete installation or upgrades?

  1. Login to your user account from this link. If you have forgotten these details you can reset your password
  2. Click on ‘Update Centre’ from the left hand navigator
  3. You will be taken to the download page which will list all available downloads.

How do I manually register Software Assistant?

If you are having firewall problems when trying to register then you can register Software Assistant manually by following these steps.

  1. Open Register Assistant via your Windows Start Menu (run a search for this application). 
  2. Tick the modules you wish to register. Do not close this form yet.
  3. On our website, Login to your user account 
  4. Select 'My Registrations' from the navigator.
  5. Click on the '+ Register' button
  6. Enter your Computer Name, Computer User and Serial Number in the boxes provided, then click on the green tick to generate an Activation code. You can find this information from the Register Assistant form you opened earlier. 
  7. Under the selected module you will now have an Activation code listed. Copy this code into the Activation code box of the Register Assistant form to register each module.

The 'HP liability' account appears as an asset in the financial report.

Negative “Interest bearing liability” accounts (accounts 3200 – 3299) will be displayed as assets in the financial report. To force an account to stay in liability section, edit the account (“HP liability” in this case) in the accounts page by activating “Persistent category” option.

Bank feeds: How do they work?

Bank feeds are available at $22 per bank account annually with no ongoing fees or restrictions on number of downloaded transactions.

Order bank feeds on our order form. Bank feeds management will be added to your user portal, under the registrations section.

Use bank feeds management to register bank details. Net banking credentials will be required. Check with your client that the net banking account has an SMS code confirmation or any other security measure to prevent unauthorized transactions before registering the net banking details.

The bank feeds ID will be generated for each registered bank account and all available transactions will be downloaded to your user portal (usually three months of transactions). We use third-party services from Yodlee to retrieve the transactions.

The transactions will be refreshed automatically every night and stored in your user portal.

  1. Open ledger in Ledger Assistant and edit the appropriate bank account.
  2. Enter the bank feeds ID as generated in the user portal to associate the ledger account with the bank feeds connection.
  3. Select 'File > Import data > Import bank feeds' when ready to download bank transactions.
  4. Select the bank account from the accounts associated with the bank feeds and a period for which you wish to retrieve transactions.
  5. Transactions will be imported to the transaction import screen where Rules can be used to automatically allocate the account numbers to the transactions based on keywords in the transaction description, date, reference and other criteria.

Training videos:

What to do if you receive error $2501 upon opening Report Designer.

Please restart your machine and retry. If the problem persists, contact Software Assistant.

How do I lodge an amendment for an Individual Return?

In order to lodge an Individual amendment form, you must have already lodged the original form and it must be in an ‘Accepted’ state.

  1. Open the original tax return.
  2. Make sure the status is marked as ‘Accepted’.
  3. Click on the arrow next to the ‘New’ button.
  4. Select ‘Tax forms’ and then ‘AR – Amend return or activity statement’ for 2011 and newer returns or ‘AI – Amendment of individual return’ for 2010 and earlier returns.
  5. Complete the amendment details, save and lodge the amendment return.

When trying to view help by pressing the ‘F1’ key, nothing is displayed.

You may be missing certain Software Assistant help files, or your keyboard is configured incorrectly.

  1. If you have a Microsoft keyboard, make sure the ‘F-Lock’ key is turned ‘OFF’. Try to re-open the help files.
  2. If you still cannot access the help files, navigate to 'C:\Program Files\Software Assistant\Assistant\Help'. If you are using 64 bit Windows, this directory will be 'C:\Program Files (x86)\Software Assistant\Assistant\Help'.
  3. Check to see whether you have help files for the year you are working on. These will be indicated by the return name followed by the year. E.g. ITR20XX, FTR20XX, Forms20XX.
  4. If you do not have these files, please re-install Software Assistant or download the full-install from our website.

‘The client with the same TFN has been detected’ is shown when signing returns for lodgment

There are two or more records created with the same client’s TFN. The records have to be merged or deleted.

To delete a redundant client record:

  1. Untick the 'Active' checkbox on left-hand-side navigator.
  2. Click on TFN column header to sort clients by TFN.
  3. Locate client by TFN and find below another client record with the same TFN.
  4. Delete the redundant client by selecting the client record and then selecting 'File | Delete client'.

To merge client records A and B:

  1. Export client A record to the file by right-clicking on the client’s record and selecting 'Export client to file (with docs)' menu.
  2. Delete client’s A record by selecting 'File | Delete client”.
  3. Right-click on client’s B record and select 'Change client code to…'
  4. Change client’s B code to client’s A code.
  5. Import client A from the export file by selecting 'File | Import data | Import exported clients'.
  6. Mark the records you wish to import (merge) in to client A (ex B).

'Index is out of date' is shown when trying to open a return or ledger

If this occurs when you are trying to open Ledger:

  1. Close the Ledger.
  2. Select 'Tools > Repair ledger files'.
  3. Try to re-open the Ledger.

If this occurs when you are trying to open a tax form:

  1. Close Software Assistant.
  2. Open Verify and backup data via the Windows Start Menu
  3. Tick only the first three boxes.
  4. Click 'Proceed'.
  5. Re-open Software Assistant.

How do I create a BAS form or an IAS form for a client?

You must have a client record present before you can create an Activity Statement or other forms for the client.

  1. Click on the down arrow next to the 'New' button.
  2. Select 'PLS Activity Statement'
  3. Select the desired form.

How do I create a BAS/IAS form for other periods/ annual GST/ monthly period?

After a certain period, you will not be able to lodge BAS forms for a previous year using that year’s module (i.e. GA, GB, GI and GR forms). To lodge a previous year’s BAS form, create the form in a year that has PLS Activity Statement menu.

  1. Change the year period in the top right-hand corner of Assistant. Starting from 2014 and onwards will have the PLS Activity Statement.
  2. Select the client.
  3. Click on the down arrow next to the 'New' button and select 'PLS Activity Statement' and then the Activity Statement form required. 
  4. Enter the reporting period (located on the top right-hand corner of the form).
  5. Enter the ABN branch number, if required
  6. Go to tools > load values from PLS. This will force the software to prefill the form for the reporting period.

Please note, the ATO has removed 1H from the electronic BAS form. They have advised tax agents will need to lodge the form on the tax agent portal to report for the GST instalments

How do I lodge the Work-Related Expenses Schedule?

To lodge the Work Related Expenses Schedule (D1 to D5), click on the ‘Other’ tab and then mark the “Lodge Work-Related Expenses Schedule” checkbox.

Please note, the ATO has restricted the maximum character length of the schedule to 30 characters, starting from 2019 tax return.

How do I recover lost or forgotten client record passwords?

If you have lost or forgotten a client record password, please contact support for assistance.

I am unable to change the status of returns or forms

Make sure that the return has been saved first and that there are no validation errors present. Also make sure that your user account has access rights to sign returns.

Fonts are not displayed correctly, are condensed or unreadable

Microsoft update KB3013455 breaks the way Arial font is displayed across certain applications. This only affects users running Windows Vista SP2 or Windows Server 2003 SP2. Users are advised to uninstall the update and restart the computer to resolve the problem until Microsoft can correct this issue.

Installation error – 'Common 1722'

If you are installing or upgrading Software Assistant and encounter an error stating 'common 1722' that is typically caused by anti virus software erroneously intervening during the install/upgrade process, resulting in a failure to correctly install.

We recommend you affirm Software Assistant as a trusted source within your anti virus software's "safe software listing" (located within your anti virus software). Please call your anti virus software supplier if help is required to complete this task, not Thomson Reuters support as we do not provide support for your anti virus software.

An alternative method would be to turn off your anti virus software whilst installing/upgrading. Remember to turn it back on, once the process is complete. This is not recommended as it may Leave your practice vulnerable for a short period.

If you are still receiving the error after amending your anti virus software's "safe" listing, please contact Thomson Reuters support.

Installation error – 'All licenses used'

If you are receiving an error stating "All Licenses used" upon registering Software Assistant on various machines, it could mean that Software Assistant is registered on more computers than what was purchased I renewed for 2019 or there could be an error upon registration.

If you have exceeded the license number you paid for, please call our sales staff who will be happy to discuss the discounted pricing structure of an extra license. 1800 074 333 (select sales) or contact your client manager directly.

If you have not exceeded the license number, please call or email support who will work through the issue with you.

Partnership/Trust 2019 – Validation Error Code 004/ 005

This error previously occurred when no values were distributed at item 55 - Statement of Distribution, label A "Share of Income - PP" and/or B "Share of Income - NPP".

This issue has now been resolved in the latest Assistant update. 

Individual 2019 – LMITO July 2019 changes

The Federal government announced on Thurs 4th July that the Low Middle Income Tax Offset (LMITO) increase had been passed by the Lower House and the Senate.

The ATO have provided software developers with final guidelines for the LMITO changes. These changes have been included in the latest Assistant update.

How to override item T2 Australian superannuation income stream

On item 7 worksheet, leave the type blank to be able to manually enter the tax offset at item T2.

Additionally, you can create a new line on the item 7 worksheet and skip to the offset column to enter the amount.

Claiming lump sum E on 2020 and newer individual tax returns

Firstly, check the ATO's prefill did not import data into the item 24 category 1 worksheet for lump sum payment. If it did, please delete the worksheet.

Complete the two lump sum fields in the income worksheet (item 1 worksheet).

  • Lump sum code
  • Lump sum amount - lum sum year and lump sum amount

The lump sum amount will automatically transfer to the newly added item 24 lump sum amount field. The software will also include $0 at item 24 category 1 to pass validation due to the new validation rules in the 2020 tax return.

Claiming foreign source income

The guide below will also resolve the validation error, CMN.ATO.GEN.XML04 - A mandatory field has not been completed.
The element 'ExemptForeignIncome' in namespace...

 

When claiming foreign source income and foreign assets or property at item 20, you must complete:

  • Details of the foreign source income.
  • Assessable foreign source income label E.
  • Exempt foreign employment income (enter $0 if there is nothing to report).
  • During the year did taxpayer own, or have an interest in, assets located outside Australia which had a total value of AUD$50,000 or more?
  • The relevant section for the foreign source income.

Please note, you need to create a separate worksheet for different sources of foreign source income.

If you need to report Employment income - non PAYG then,

  1. Leave Exempt foreign employment income blank.
  2. Enter Foreign income employer name.
  3. Enter Gross employment income under Employment income-non PAYG.

 

Claiming foreign pensions or annuities

To claim foreign pensions or annuities using the new 2020 item 20 worksheet,

  • Details of the foreign source income.
  • Assessable foreign source income.
  • Exempt foreign employment income (enter $0 if there is nothing to report).
  • Foreign pensions or annuities gross amount.
  • Foreign pensions or annuities deductible expenses (enter $0 if nothing to report).
  • Foreign pensions or annuities undeductible purchase price (amount needs to be greater than $0; otherwise leave it blank).
  • During the year did taxpayer own, or have an interest in, assets located outside Australia which had a total value of AUD$50,000 or more?

If the gross or net amount is displayed at item 20L (Net foreign pension or annuity income WITHOUT an undetected purchase price) then you will need to manually enter $0 at item D11Y Deductible amount of undeducted purchase price of a foreign pension or annuity.

If you are claiming an amount at item 20D, the undeductible purchase price needs to be greater than $0. The undeductible purchase price amount will automatically transfer to item D11Y.

CMN.ATO.IITR.730355 - Foreign pension or annuity income details are incomplete

This error will appear if the Foreign pension or annuity income at item 20 is incomplete. Firstly, open the item 20 worksheet and check the Foreign pensions or annuities fields:

Foreignpension1.png

If the taxpayer did not have any Foreign pensions or annuities then please remove any zeroes from the fields shown above. In the example above, deleting $0 from Foreign pension or annuity foreign tax paid will resolve the error.

If the taxpayer did receive a Foreign pension or annuity then refer to the "Claiming foreign pensions or annuities" knowledge article. 

How to claim foreign rent

Complete the following fields in the item 20 worksheet:

  • Details of the foreign source income
  • Assessable foreign source income label E - refer to the ATO's instructions and worksheet, CLICK HERE
  • Exempt foreign employment income (enter $0 if there is nothing to report).
  • Foreign rental income gross amounts (this amount needs to be the same as label E)
  • Other foreign income deductible expenses (enter the total rental deductions to be claimed)
  • Foreign rental income foreign tax paid
  • During the year did taxpayer own, or have an interest in, assets located outside Australia which had a total value of AUD$50,000 or more?

Claiming exempt foreign employment income

Complete the following fields in the item 20 worksheet:

  • Details of the foreign source income
  • Country
  • Exempt foreign employment income
  • Exempt foreign income tax paid
  • During the year did taxpayer own, or have an interest in, assets located outside Australia which had a total value of AUD$50,000 or more?

As per ATO's instructions and worksheet, exempt foreign employment income is not added to the assessable foreign source income (label E).

Item 7 Australian Annuities and Superannuation Income Stream

Error: CMN.ATO.GEN.XML01 - The message did not pass XML validation. Please contact your software provider.

The element 'AnnuitiesAndSuperannuation' in namespace...; or

Error: CMN.ATO.GEN.XML04 - A mandatory field has not been completed.
The element 'SISLumpSumArrearsPayment' in namespace...; 
or

Error: CMN.ATO.INCDTLS.000319 - Superannuation income stream lump sum in arrears amount details are incomplete.

Refer to the guide below if you see any of the validation errors above.

When claiming item 7 Australian Annuities and Superannuation Income Stream for tax offset amount as shown on PAYG payment summary, please complete ALL mandatory fields at item 7 worksheet. The mandatory fields are:

  •         Pay Date (e.g. 30/06/2020)
  •         60Yr (refers to: Are you under 60 years of age and a death benefits dependant, where the deceased died at 60 years or over?)
    Y = The entity is in receipt of a reversionary superannuation income stream;
    N = The entity is not in receipt of a reversionary superannuation income stream
  •         Tax deducted (enter $0, if nothing to claim)
  •         Untaxed element (enter $0, if nothing to claim)
  •         LSA-Untaxed element (enter $0, if nothing to claim)
  •         Year (e.g. 2021)

 

For Australian annuity payments, the mandatory fields are:

  • Select type O - Australian Annuity payments
  • Tax deducted (enter $0, if nothing to claim)
  • Annuity gross
    Please note, you won't be able to enter a description for type O - Australian Annuity payments.

Error 1722

a)      Ensure Assistant is closed on all computers (if you have Practice Assistant, please check the Diary is not opened in the background)

b)      If you have an antivirus on your computer, please temporarily switch it off. You can do this by right-clicking your antivirus icon in the Task Bar and hit exit or pause protection.

Unable to find Network drive - invalid drive

  1. Open Windows Start Menu and type “Register Assistant”
  2. Select advanced
  3. Change directory from your network drive to C:\ProgramData\Software Assistant\Assistant\Data
  4. Click on configure BDE
  5. Apply the update
  6. Open Register Assistant and change the data directory back to the network drive's data folder

CMN.ATO.INCDTLS.000148 - Total TFN amounts withheld from dividends must be provided

Enter $0 at TFN amount in item 11 dividend worksheet to resolve the validation error.

CMN.ATO.INCDTLS.000381 / CMN.ATO.INCDTLS.000384 / CMN.ATO.GEN.XML04

These validation errors are associated with the item 13 worksheet. You need to complete the two fields for the relevant income category by entering $0 in the empty field, refer to examples below.

For example - CMN.ATO.INCDTLS.000381 validation error:
When reporting an amount for distributions from trusts then you need to complete the following fields:
(1) Managed investment scheme field, and
(2) Other income, and
(3) Type.
item 13 distribution from trust.JPG

 

Another example, CMN.ATO.INCDTLS.000384:
When reporting an amount for franking distributions from trusts then you need to complete the two following fields:
(1) Financial investments, and
(2) Other income.
item 13 franking distrubtion from trust.JPG

 

If you have entered deductions at "Other deductions related to distribution" then you will need to enter an amount or $0 at:

  • Landcare operations expenses, and
  • Other deductions related to distribution relating to: Managed investment scheme.

CMN.ATO.INCDTLS.000386 - Non-primary production other deductions from trusts amount details are incomplete.

Validation errors:

  • CMN.ATO.INCDTLS.000386 - Non-primary production other deductions from trusts amount details are incomplete.
  • CMN.ATO.GEN.XML04 - A mandatory field has not been completed.
    The element 'PartnershipsNonPrimary' in namespace ...

This validation error is associated with the item 13 worksheet when there is an amount at "Other deductions related to distribution" and the distribution amount is from a trust. You will need to enter an amount or $0 in the fields listed below:

  • Landcare operations expenses, and
  • Other deductions related to distribution relating to: Managed investment scheme.

CMN.ATO.IITR.730471 - Landcare operations expenses must be provided

If there is no amount claimed at landcare operations expenses then enter $0 at that label located in the item 13 worksheet to pass the validation error. 

CMN.ATO.IITR.730295 - Other category 4 income is incorrect

Record the details in the item 24 category 4 worksheet and select the type to resolve the validation error. To open item 24 category 4 worksheet, click on the underlined  "Category 4" text.

CMN.ATO.GEN.XML03 - A field contains invalid data (such as letters in numeric or date field).

To resolve the validation error,

  1. Select the validation error
  2. Click on the print validation button
  3. Towards the end of the description, if you see "Hint: The actual length is greater than the MaxLength value." then you will need to shorten the value indicated in the error report.
    CMN.ATO.GEN.XML03 - A field contains invalid data (such as letters in numeric or date field)..PNG

Check each income item worksheet for the value to be corrected. Most likely the value is at item 1 worksheet.

Billing/ timesheet entries listed in the wrong client

The issue is caused when the filter status is selected as in-progress, for example, then the tax return is opened and the status of the tax return is changed. The client details/billing/timesheet panel will switch to the next client on the in-progress list rather than maintaining the initial client's data.

To avoid this issue, check the client details panel shows the correct client then go to the billing/ timesheet panel to record the entry. 

Reporting income with a withholding payer number (WPN)

The withholding payer number must be in the format 00 XXX XXX XXX

If the "CMN.ATO.INCDTLS.000006 - Payer's withholding payer number is invalid" validation is being shown then you will need to check with the ATO that the withholding payer number is correct and meets the ATO's withholding payer number algorithm requirements.

CMN.ATO.IITR.000200/ CMN.ATO.INCDTLS.000320/ CMN.ATO.INCDTLS.000327 - TFN amounts withheld from gross interest is incorrect

A fix has yet to be provided to resolve these validation errors due to the system including cents when there is a 50% share at item 10 gross Interest worksheet but the tax return is only showing dollar amounts.

The workaround is to have the TFN amounts withholding figure be a whole dollar amount after the percentage share calculation. For example, claiming an even number for the TFN amount when there is a 50% share.

CMN.ATO.DDCTNS.000215 - Other work related expenses amount must be provided

The validation error indicates there is an issue with the deduction worksheet. Check all deduction item worksheets (item D1 - D15) to make sure there is a deduction amount being claimed.

If the row or worksheet does not have an amount claimed for the relevant deduction item then you will need to delete it.

How to clear data from a worksheet

If you are experiencing the worksheet appearing twice in the printout then you will need to apply the workaround. The steps below are for item D1 but you can apply the same principle for the other worksheets in the software.

  1. Right-click on the D1 Work related case expenses from the navigation panel.

  2. Select Clear selected item.

  3. Re-enter the data into the worksheet.

CMN.ATO.DDCTNS.000208 / CMN.ATO.DDCTNS.000209

The validation error is referring item D10 Cost of managing tax affairs. If the item D10 text is red and you have nothing to report for it, you will need to delete the item D10 worksheet to resolve the issue. Otherwise, make sure the item D10 worksheet has an amount reported in one of the amount fields for each row.

CMN.ATO.GEN.EM0002

If you are seeing the lodgement error, CMN.ATO.GEN.EM0002 lodgment failed Contact the ATO Error code {Code}, then check the date fields in the tax return is correct. For example, taxpayer's date of birth, spouse's date of birth etc.

CMN.ATO.INCDTLS.000133 / 000134 - Total franked amount / franking credit from dividends must be provided

There is an issue with the item 11 dividends worksheet. If the franked amount and franking credit is $0 then leave it blank to resolve the validation error.

CMN.ATO.GEN.001030 Invalid XBRL schema

To resolve the lodgement error, Invalid XBRL schema, you need to refresh the item 9 PSI worksheet.
1. Open the tax return
2. Open item 9 worksheet
3. Enter something into the gross amount field
4. Click on save
User-added image
5. Click on delete
User-added image
6. Save the tax return
7. Change the status to "Signed and ready to lodge"
8. Lodge the tax return

CMN.ATO.INCDTLS.000357 - Foreign employment income non-payment summary details are incomplete

If there is no exempt foreign employment income to report then you should complete,

  • foreign income employer name (if irrelevant then enter NA or not applicable), and
  • employment income-non PAYG income ($0 if nothing to report), and
  • exempt foreign employment income field should be blank.

Dividend and interest deductions schedule - how to save the selected investor type

You have to type something in the other fields in the schedule after selecting the investor type from the drop-down list to save the selection.

1. Open the dividend schedule.
2. Select the investor type.
3. Type anything in another field then delete it. For example, type 1 in the address field then delete it.
4. Click on Exit.

Annual taxation statement

If you’ve created a 2020 or later tax return and entered ATS data prior to the 2021.0.4 version, please refresh the tax return by opening the ATS schedule along with the related worksheet (Item 13, Item 20, Item 18, Item 24 category 4) where the data is transferred. This will update the return including the tax return print.

CMN.ATO.IITR.730198 - Dividends - Unfranked amount must be provided

When the dividend unfranked amount is $0 then leave the unfranked field blank to resolve the validation error.

CMN.ATO.PTR.431007 - Non-PP - Deductions relating to distribution amounts can not be more than zero

Please check all the available income has all been distributed to the members in the statement of distribution. As a test, click on the balance button to see if any figures change.

An unrecoverable error occured/ An unknown exception occurred.

To resolve the issue, reinstall Microsoft Visual C++ 2010 Redistributable Package (x86), click here to download the file.

If the problem persists then you should reinstall the machine credential. Refer to the FAQ topic, "How to setup machine credential."

CMN.ATO.IITR.000604 - Private health insurance details must match where claiming both your and spouse's share of rebate.

Generally, users forget to include the taxpayer's private health insurance policy details. Refer to step 1 on "How to claim for your spouse" on the ATO's website, click here.

Item 7 Australian annuities and superannuation income stream's worksheet cannot have 15 or 28 rows

Due to technical limitations, the item 7 worksheet cannot have exactly 15 or 28 rows. To resolve the issue, the number of rows needs to be less or more than 15 or 28 rows. For example, 14 or 16 rows if you had 15 rows; 17 or 29 rows if you had 28 rows.

CMN.ATO.IITR.730250 - Dividends - Franked amount must be provided

The development team was able to implement a fix to remove the need to enter $0 for the Franked amount and Franking credits in the item 11 dividends worksheet. Therefore, the Franked amount and Franking credits should be blank if it is $0 to resolve the validation error.

CMN.ATO.GEN.XML04 - The element 'LumpSumArrears' in namespace...

Error: CMN.ATO.GEN.XML04 - A mandatory field has not been completed.
The element 'LumpSumArrears' in namespace...

If the taxpayer has a lump sum amount in the item 1 salary and wages worksheet, the lump sum code needs to be selected from the drop-down list in the item 1 worksheet to resolve the validation error.

CMN.ATO.INCDTLS.000268 / CMN.ATO.INCDTLS.000269 - Your share of franked / unfranked amount from dividends must be provided

Remove $0 at franked and unfranked dividend field/s in the item 11 Dividends worksheet to resolve the issue.

Lodgement error SBR.GEN.FAULT.GENERALERRORINCORE

Lodgement Error - SBR.GEN.FAULT.GENERALERRORINCORE
An unhandled error occurred within Cores Services.
An unhandled error occurred within Cores Services. Record the details of the message and contact the agency service desk.

Most likely the ATO's PLS server is experiencing technical issues or under maintenance. To view the ATO's PLS status, CLICK HERE.

If the status is operational then contact the ATO on 13 72 86 between 8.00am–6.00pm (local time) Monday to Friday. You will need to quote the SBR.GEN.FAULT.GENERALERRORINCORE error and notify them whether you are a tax agent and/or BAS agent.

The reason you are receiving the above error is from an ATO backend error when processing the agent details. Most likely, you are registered as a tax agent and BAS agent, which is causing an issue on the ATO's end. The ATO  has advised that clients affected by this error will need to contact  ATO to resolve this issue.

V39 Duplicate File Number

V39 duplicate file number is a common lodgement error for the prior year tax returns. Usually, the prior year tax return takes about 2-3 days to show on the tax agent portal, if they don't appear by then, you will need to lodge the prior year tax returns as an amendment by completing the amendment schedule so the tax return does not appear as a duplicate on the ATO's system.

How to re-install the full installation of Software Assistant?

If you are installing the software on the computer that the database is stored on, ensure you back up the database to an external hard drive or USB before uninstalling the software. Refer to the article, "How is the Software Assistant database transferred between computers?"

Next, download and install the full installation from the update centre page by logging into the customer portal.
https://www.softassist.com.au/Login.aspx

How to register the computer?
To register Software Assistant, select "Start | All programs | Software Assistant | Register Assistant" and enter the username and password.

If you have forgotten your password then click on this link: https://www.softassist.com.au/PwdRecovery.aspx

Check the following is what you have subscribed to and wish to register on your computer: Tax, Ledger, ASIC Register and/or Practice Assistant.

Make sure you are connected to the internet then click on the "Register | De-register" button to retrieve your activation codes electronically. Your registration details can also be accessed by logging into your account on our website or by calling the support desk on 1800 074 333.

Finally, move the database back to the original location to restore it. You will need to re-enter the agent details in Options.

CMN.ATO.INCDTLS.00354 - Foreign entities amount details are incomplete

To resolve the CMN.ATO.INCDTLS.00354 validation error, you need to delete the item 19 worksheet if the "Foreign entities" text is red and there is nothing to report at that item.

What is the cloud version of Software Assistant?

Onvio is the cloud version of Software Assistant. For more information refer to the Onvio website, click here.

Customer Centre

We appreciate the feedback you provided and, to improve our service, we have expanded the ways in which you can reach us, as well as putting the answers to your questions conveniently at your fingertips, we’re pleased to announce the launch of Customer Centre.

What Customer Centre enables you to do?

  • Create and track the progress of your support tickets, including assigning a business priority.
  • Search knowledgebase articles and FAQs.
  • Access information on known issues and how to work around them, and when to expect the fix/release dates.
  • Access product guides & release notes.
  • If requested, managers can be set up to see all tickets raised for your organisation.
  • Is provided as a complimentary service for our customers.

You need to have a OnePass account to access Customer Centre and so have access to the articles and log tickets.  If you don’t currently have access, but would like to, follow the details in the OnePass link above.  It is this login information you will need to login to Customer Centre.

Contact the support team on Support.ANZ@ThomsonReuters.com or 1800 074 333 for assistance to set you up to Customer Centre. 

When will the 2021 version be released?

The general release of the 2021 version is usually towards the end of June (about 24th June). You will receive a notification email once it is ready for download.

How to save a backup to an alternative location?

To save a backup to an alternative location:

  1. Close all the software.
  2. The Verify and Backup Data window should appear if you have not completed a backup for the day; otherwise, go to the start menu and open Verify and Backup Data.
  3.  Tick "Prompt to save backup file to alternative location" option.
  4. Click on the Proceed button.
  5. Once the backup has completed, a popup window will appear to ask you to select where you want to save the additional backup file to. Select the location and click on the Save button.

Usable special characters when changing your password for Customer Login

Special characters useable for the login password are:

  • !
  • @
  • $
  • %
  • &
  • *
  • ?

Cannot prefill the activity statement?

If the PLS Activity Statements form does not prefill and you get the message, "no activity statement available" or "Access to the activity statement is not available. Contact the tax office" then the taxpayer has an ABN branch number, which you need to enter in the client details (next to the ABN) then create the form again.
ABN branch number field

The taxpayer's ABN branch is shown on the tax agent portal > activity statement page. Next to the Activity Statement text, you may see 00#.

CMN.ATO.IITR.000238 - Share of net income from trusts less capital gains, foreign income and franked distributions is invalid.

According to the ATO's explanation for the CMN.ATO.IITR.000238 validation error, the type code is not required for the negative or zero amount at item 13U (distribution from trusts) so you will need to remove the type code on the first item 13 worksheet to not populate the type code to the tax return and this will resolve the validation error.

How to separate motor vehicle expenses in the financial reports

Step-by-step guide:

1. The account length in the ledger should be 5 or 6 digits (with subaccounts). If it is not, change the account length in the client details form, LEDGER tab, then select “Tools | Repair accounts | Fix account length” in the ledger.

2. Manually create header accounts for each vehicle, 750001, 750002 etc. (or 75001, 75002 etc for 5-digit long account).

It is a header account and it should keep the name ‘motor vehicle’.

MV account.JPG

3. Create transactions to motor vehicle accounts. Use the master codes and subaccounts to represent motor vehicle (if account 750001 is “Car1” then 751001 account will be “Fuel and motor oil” for “Car1”):

4. Print the financial report. When the motor-vehicle header account exists, the Notes to Financial Statements will print all subaccounts with balances for the motor vehicles as shown:

 MV report.png

Please note, the above will print only if you allow subaccounts in the financial report options.

Tax free small business grants stimulus measure

BUSINESS REQUIREMENTS SUMMARY

Enable Government entities to report potential non-assessable non-exempt NANE grants

The TPAR form will include an additional reporting field to enable government entities to report when a grant they have paid lies within Division 59 of the Income Tax Assessment Act 1997 (the provisions that relate to non-assessable non-exempt amounts)

  • Is this payment an amount listed or described under a provision of Division 59 of the ITAA 1997?
  • Options for selection:
    • Yes
    • No
    • Unsure

 

So what does this mean for our tax agents?
The ATO Prefill report has been updated with the following fields. Please note that these will NOT be mapped to the tax return. The Tax Agent will need to review ATO Prefill Report and determine if the taxpayer is required to include it in the return.

How to lodge a Reportable Tax Position Schedule

You may encounter the error message when completing the Company Tax Return:

CMN.ATO.CTR.500002 - Reportable Tax Position Schedule must be attached

Unfortunately Tax Assistant does not have the capability to complete and lodge a Reportable Tax Position Schedule. If you are required to lodge the schedule along with the Company return then you will need to lodge the return via mail. 

Please follow the steps below to print and lodge the Company return:

  1. Answer YES at item 25 'Are you required to lodge a reportable tax position schedule'
  2. Validate the return until you're only left with the error CMN.ATO.CTR.500002 - Reportable Tax Position Schedule must be attached. Green warning messages can be ignored
  3. Then click on the Print button at the top
  4. Make sure you have 'Cover page' and 'Company return' ticked. Please note that the ATO will not accept the summary printout
  5. Then go to the link below to download the Reportable Tax Position Schedule from the ATO website:

    https://www.ato.gov.au/Forms/Reportable-tax-position-schedule-instructions-2021/

  6. Complete the schedule and then print it off and mail it along with the 2021 Company return to the address shown below:

    Australian Taxation Office
    PO Box 9845
    [insert the name and postcode of your capital city]

Depreciation incentives

Refer to the ATO links below:

CMN.ATO.INCDTLS.000375 - Business income statement industry production type must not be provided.

To resolve the validation error, the "Prod. Type" field in the PSI worksheet needs to be empty.

How to remove item 20P for Short Form or Refund for franking credit application.

To remove the N at item 20P,
1. Open item 20 worksheet.
2. Enter any amount into the worksheet.
3. On the navigation panel, right-click on 20. Foreign source income.
4. Select clear selected item.
User-added image

This will remove any data in the item 20 worksheet, including item 20P.

How to edit ATS data in the worksheet?

You will need to add or delete the managed fund data using the Annual Taxation Statement due to the fact the data has been recorded in the Annual Taxation Statement.

CMN.ATO.CTR.500155 - General Purpose Financial Statement questions must not be supplied.

Leave Country by country report entity boxes (item 5A and B) blank if you did not tick item 3 G2 Country by country reporting entity.

CMN.ATO.IITR.000237 - 'Share of net income from trusts less capital gains... action code' is required

If you have entered the share of income from the trust (A.K.A. NPP income - Managed investments) for label 13U in the Annual Taxation Statement (ATS) then you will need to open the ATS and select the entity type from the drop-down list, located under the Payer field, to resolve the validation error.

Please note, you cannot make any changes in the item worksheet when the data has been entered on the Annual Taxation Statement so you must make the changes in the Annual Taxation Statement, which flows into the item worksheet.

CMN.ATO.IITR.730425 - Share of credit for tax paid by trustee amount must be provided

Leave the Credits for tax paid by the trustee (label 13S) field blank if you do not have an amount greater than $0 to be reported there.

How to write off the asset and keep it in the Asset Manager?

To write off the asset and keep the asset in the Asset Manager for future years, do not select a depreciation method and manually enter the amount in the Decline in value and Deduction for decline in value fields.

The asset will be shown in the future years with a $0 balance in Asset Manager till you either delete the asset or record the disposal details.

How to request and import ASIC data using form RA71.

  1. Create the client in Software Assistant.
  2. Click on the Clients button to open the client's details.
  3. Go to the ASIC tab.
  4. Tick Maintain ASIC Register.
  5. Go to New > ASIC forms > RA71 - Request for company details.
  6. Complete the form and lodge it to ASIC.
  7. To retrieve the ASIC data, simply go to Lodge > ASIC lodgement and click on connect. This will connect you to ASIC's server to retrieve anything they may have sent to you. You may need to wait a couple of minutes or reconnect if you are facing any DIS connection issues.
  8. Once you have the data from ASIC, go to file > import data > import ASIC data.
  9. Change files of type to company data (OUT_*.RA72).
  10. Select the relevant file and click on the Open button.

These steps will need to be repeated for each client. There is no batch data request or import.

Cannot open Assistant's database after update

Issue:

Can't open ASSISTANT's database...\Clients.DB after updating Software Assistant issue.
This issue is caused by your McAfee security software removing the Clients.db files from the Data folder.

Solution:

Restore the 'Company Return.lnk' file from the McAfee Quarantine location. Refer to the webinar video, click here.

Workaround:

Please disable McAfee Real Time Scan before updating the software.

CMN.ATO.IITR.730456 / CMN.ATO.IITR.730457 - Total current year capital gains must be provided

The prefill has imported capital gains for the managed fund in the Annual Taxation Statement (ATS). You will need to enter the total capital gains amount into one of the following fields in the ATS:

  • Total capital gains - discount method from managed fund, or
  • Total capital gains - other method from managed fund.

ATS capital gains.JPG

This will allow the managed fund's capital gains data to transfer to the item 18 worksheet. 

The Assistant's data items have been detected in virtual store

Pop-up message: The Assistant's data items have been detected in virtual store indicating configuration problems on your computer.

The steps to resolve this issue are:

  1. Open File explorer
  2. In the address bar, enter %temp% and press the Enter key
  3. In the address bar, click on Local or press Alt + up arrow key
  4. Open the Virtual store folder
  5. Go to ProgramData\Software Assistant\Assistant\Data
  6. Move the files in the data to your set data location (default data location is C:\ProgramData\Software Assistant\Assistant\Data)
  7. Go to the start menu
  8. Open Verify and backup data
  9. Tick the top 3 boxes only to reindex the data files
  10. Click on the Proceed button

How to edit the notes to financial statement?

To edit the notes to the financial statement for all entities:

  1. Go to File > Maintain templates > Notes to accounts.
  2. Click on the Letter Editor located on the taskbar.
  3. Select the relevant report for the entity reporting type.
  4. Make the change and click on the Save button.

To edit the notes to the financial statement for the specific client:

  1. Open the client's ledger.
  2. Select New > Client's notes to financial statement.
  3. Click on the Letter Editor located on the taskbar.
  4. Select the relevant report.
  5. Make the changes and click on the Save button.

If you ever want to delete it in the future, the customised file will be located in the client's folder section so you will right-click it and select delete. This will set the financial statement note to the default file.

CMN.ATO.IITR.300030 - ATO Australian and New Zealand Standard Industrial Classification code required.

According to the validation report, "... Net Personal Services Income is present however there is no Industry code." Therefore you need to select the industry code at item P2 to resolve the validation error.

Refer to the ATO's instructions for more information.
https://www.ato.gov.au/Forms/Business-and-professional-items-2021/?page=2#Net_PSI

CMN.ATO.INCDTLS.000163 - Totals of primary production income from managed fund, non-primary production income from managed fund, or franked distribution from managed fund must be provided

You need to enter at least a $0 in label 13U Financial investments in the Annual Taxation Statement to resolve the validation error.

How to lodge prior year tax returns (2015 and older)?

You need to register for the PLS prior-year service (a.k.a. ELS) with the ATO, refer to the ATO's website, CLICK HERE.

Once the ATO has sent you the ELS details, in the software, go to Options > ATO tab and enter the ELS approval No, ELS user ID and select the office of lodgement then click on the OK button.

How to hide TFN on the tax return printout.

To hide the TFN,

  1. Click on the Print button.
  2. Click on the More button (located towards the top right-hand corner).
  3. Tick the Hide TFN box.

hide TFN.png

Director ID

From 1 November 2021, all directors of a company, registered Australian body, registered foreign company or Aboriginal and Torres Strait Islander corporation will need a director identification number (director ID). Visit www.abrs.gov.au for information.


What is a director ID?

A director ID is a unique identifier that directors need to apply for once and will keep permanently. The application MUST be completed personally by the director, and not by an accountant/ASIC agent.


When to apply for a director ID

This will be dependent on the date the person becomes a director.

Date the person become a director

Date you must apply

On or before 31 October 2021

By 30 November 2022

Between 1 November 2021* and 4 April 2022

Within 28 days of appointment

From 5 April 2022

Before appointment


*Important note: From 1 November 2021 any newly appointed director will have 28 days to apply for a director ID. Failure to comply can attract an infringement notice or, for more serious breaches, incur civil or criminal penalties.

 

Need more information?

For detailed information about this change, including how to apply for a director ID, please visit www.abrs.gov.au.

Update Error - Invalid Username or password. No license recognised

When updating the software to the latest version, users may encounter this error at the registration step. If the user closes the registration form at this stage then the update will fail and will rollback to the previous version and show an Error 1722.

To fix this error please make sure you have entered the correct username and password into the registration form.

Please note that the registration details are the same details used to login to the Software Assistant website portal and not the password used to log into the program.

If you have forgotten your password then you can click on the link below to reset it.

https://www.softassist.com.au/PwdRecovery.aspx

Once you have reset the password, run the update again and then enter the new password once you reach the registration stage of the update.

If you have multiple computers please make sure the same password is entered on each computer.

 

Installation error – 'Common 1722'

If you are installing or upgrading Software Assistant and encounter an error stating 'common 1722' that is typically caused by anti virus software erroneously intervening during the install/upgrade process, resulting in a failure to correctly install.

We recommend you affirm Software Assistant as a trusted source within your anti virus software's "safe software listing" (located within your anti virus software). Please call your anti virus software supplier if help is required to complete this task, not Thomson Reuters support as we do not provide support for your anti virus software.

An alternative method would be to turn off your anti virus software whilst installing/upgrading. Remember to turn it back on, once the process is complete. This is not recommended as it may Leave your practice vulnerable for a short period.

If you are still receiving the error after amending your anti virus software's "safe" listing, please contact Thomson Reuters support.

Installation error – 'All licenses used'

If you are receiving an error stating "All Licenses used" upon registering Software Assistant on various machines, it could mean that Software Assistant is registered on more computers than what was purchased I renewed for 2019 or there could be an error upon registration.

If you have exceeded the license number you paid for, please call our sales staff who will be happy to discuss the discounted pricing structure of an extra license. 1800 074 333 (select sales) or contact your client manager directly.

If you have not exceeded the license number, please call or email support who will work through the issue with you.

Partnership/Trust 2019 – Validation Error Code 004/ 005

This error previously occurred when no values were distributed at item 55 - Statement of Distribution, label A "Share of Income - PP" and/or B "Share of Income - NPP".

This issue has now been resolved in the latest Assistant update. 

Individual 2019 – LMITO July 2019 changes

The Federal government announced on Thurs 4th July that the Low Middle Income Tax Offset (LMITO) increase had been passed by the Lower House and the Senate.

The ATO have provided software developers with final guidelines for the LMITO changes. These changes have been included in the latest Assistant update.

How to troubleshoot CMN.ATO.GEN.XMLXX validation error

CMN.ATO.GEN.XML01 and/or CMN.ATO.GEN.XML04 validation errors will appear in your validation form with the error CMN.ATO.IITR.730488 and this means there are issues with the data recorded in the income items on the tax return.

Try to resolve the validation errors by following the steps below.

  1. Highlight the CMN.ATO.GEN.XML04 or CMN.ATO.GEN.XML03 and open the validation report (see circled icon).
    print validation report.png
  2. In the validation report, you will see “The element ‘……’ in namespace”. This will list the worksheet associated with the error. In this case, it is the Gross Interest worksheet in which the data has imported from the prefill.
    validation report.png
  3. “List of possible elements expected” will mention what field in the worksheet is missing. If the worksheet is not necessary and there is no amount then delete it. If the worksheet is necessary, please fill in the expected fields in the worksheet.

Validation/Lodgment - ERROR_TAXONOMY_LOAD

You may encounter the error 'ERROR_TAXONOMY_LOAD' when validating or trying to lodge a return.

For example: ERROR_TAXONOMY_LOAD: An error occurred while loading taxonomy "file://C:/Program Files (x86)/Software Assistant/Assistant/SBR2/Taxonomy/schema/ ..."

This error is due to McAfee Total Protection security software flagging a false positive. 

Click on the guide below for instructions to resolve this error:
Validation/Lodgment - ERROR_TAXONOMY_LOAD

How to register or refresh the license on a computer?

To register or refresh the Software Assistant subscription, select "Start | All programs | Software Assistant | Register Assistant" and enter the username and password as per login details for the customer portal.

If you have forgotten your password then click on this link: https://www.softassist.com.au/PwdRecovery.aspx

Check the following is what you have subscribed to and wish to register on your computer: Tax, Ledger, ASIC, Practice Assistant

Make sure you are connected to the internet then click on the "Register | De-register" button to retrieve your activation codes electronically. Your registration details can also be accessed by logging into your account on our website.

CMN.ATO.IITR.200001 / CMN.ATO.IITR.200002 - Questions relating to the full individual return form must be answered

Items 18G, 19I, 19W and 20P are required to be answered (Y/N) to pass the validation error.

Please note, if item 19K and B is $0, you need will need to delete the $0 as it is not required.

If item 20P is blank and there is no worksheet for item 20 then,

  1. Open item 20 worksheet
  2. Enter something in the "Details of the foreign source income" field
  3. Click in the box to answer Y/N for label P
  4. Click on Exit
  5. Open the item 20 worksheet again
  6. Click on Delete and Exit

How to override item T2 Australian superannuation income stream

On item 7 worksheet, leave the type blank to be able to manually enter the tax offset at item T2.

Additionally, you can create a new line on the item 7 worksheet and skip to the offset column to enter the amount.

Claiming lump sum E on 2020 and newer individual tax returns

Firstly, check the ATO's prefill did not import data into the item 24 category 1 worksheet for lump sum payment. If it did, please delete the worksheet.

Complete the two lump sum fields in the income worksheet (item 1 worksheet).

  • Lump sum code
  • Lump sum amount - lum sum year and lump sum amount

The lump sum amount will automatically transfer to the newly added item 24 lump sum amount field. The software will also include $0 at item 24 category 1 to pass validation due to the new validation rules in the 2020 tax return.

Claiming foreign source income

The guide below will also resolve the validation error, CMN.ATO.GEN.XML04 - A mandatory field has not been completed.
The element 'ExemptForeignIncome' in namespace...

 

When claiming foreign source income and foreign assets or property at item 20, you must complete:

  • Details of the foreign source income.
  • Assessable foreign source income label E.
  • Exempt foreign employment income (enter $0 if there is nothing to report).
  • During the year did taxpayer own, or have an interest in, assets located outside Australia which had a total value of AUD$50,000 or more?
  • The relevant section for the foreign source income.

Please note, you need to create a separate worksheet for different sources of foreign source income.

If you need to report Employment income - non PAYG then,

  1. Leave Exempt foreign employment income blank.
  2. Enter Foreign income employer name.
  3. Enter Gross employment income under Employment income-non PAYG.

 

Claiming foreign pensions or annuities

To claim foreign pensions or annuities using the new 2020 item 20 worksheet,

  • Details of the foreign source income.
  • Assessable foreign source income.
  • Exempt foreign employment income (enter $0 if there is nothing to report).
  • Foreign pensions or annuities gross amount.
  • Foreign pensions or annuities deductible expenses (enter $0 if nothing to report).
  • Foreign pensions or annuities undeductible purchase price (amount needs to be greater than $0; otherwise leave it blank).
  • During the year did taxpayer own, or have an interest in, assets located outside Australia which had a total value of AUD$50,000 or more?

If the gross or net amount is displayed at item 20L (Net foreign pension or annuity income WITHOUT an undetected purchase price) then you will need to manually enter $0 at item D11Y Deductible amount of undeducted purchase price of a foreign pension or annuity.

If you are claiming an amount at item 20D, the undeductible purchase price needs to be greater than $0. The undeductible purchase price amount will automatically transfer to item D11Y.

CMN.ATO.IITR.730355 - Foreign pension or annuity income details are incomplete

This error will appear if the Foreign pension or annuity income at item 20 is incomplete. Firstly, open the item 20 worksheet and check the Foreign pensions or annuities fields:

Foreignpension1.png

If the taxpayer did not have any Foreign pensions or annuities then please remove any zeroes from the fields shown above. In the example above, deleting $0 from Foreign pension or annuity foreign tax paid will resolve the error.

If the taxpayer did receive a Foreign pension or annuity then refer to the "Claiming foreign pensions or annuities" knowledge article. 

How to claim foreign rent

Complete the following fields in the item 20 worksheet:

  • Details of the foreign source income
  • Assessable foreign source income label E - refer to the ATO's instructions and worksheet, CLICK HERE
  • Exempt foreign employment income (enter $0 if there is nothing to report).
  • Foreign rental income gross amounts (this amount needs to be the same as label E)
  • Other foreign income deductible expenses (enter the total rental deductions to be claimed)
  • Foreign rental income foreign tax paid
  • During the year did taxpayer own, or have an interest in, assets located outside Australia which had a total value of AUD$50,000 or more?

Claiming exempt foreign employment income

Complete the following fields in the item 20 worksheet:

  • Details of the foreign source income
  • Country
  • Exempt foreign employment income
  • Exempt foreign income tax paid
  • During the year did taxpayer own, or have an interest in, assets located outside Australia which had a total value of AUD$50,000 or more?

As per ATO's instructions and worksheet, exempt foreign employment income is not added to the assessable foreign source income (label E).

Item 7 Australian Annuities and Superannuation Income Stream

Error: CMN.ATO.GEN.XML01 - The message did not pass XML validation. Please contact your software provider.

The element 'AnnuitiesAndSuperannuation' in namespace...; or

Error: CMN.ATO.GEN.XML04 - A mandatory field has not been completed.
The element 'SISLumpSumArrearsPayment' in namespace...; 
or

Error: CMN.ATO.INCDTLS.000319 - Superannuation income stream lump sum in arrears amount details are incomplete.

Refer to the guide below if you see any of the validation errors above.

When claiming item 7 Australian Annuities and Superannuation Income Stream for tax offset amount as shown on PAYG payment summary, please complete ALL mandatory fields at item 7 worksheet. The mandatory fields are:

  •         Pay Date (e.g. 30/06/2020)
  •         60Yr (refers to: Are you under 60 years of age and a death benefits dependant, where the deceased died at 60 years or over?)
    Y = The entity is in receipt of a reversionary superannuation income stream;
    N = The entity is not in receipt of a reversionary superannuation income stream
  •         Tax deducted (enter $0, if nothing to claim)
  •         Untaxed element (enter $0, if nothing to claim)
  •         LSA-Untaxed element (enter $0, if nothing to claim)
  •         Year (e.g. 2021)

 

For Australian annuity payments, the mandatory fields are:

  • Select type O - Australian Annuity payments
  • Tax deducted (enter $0, if nothing to claim)
  • Annuity gross
    Please note, you won't be able to enter a description for type O - Australian Annuity payments.

Error 1722

a)      Ensure Assistant is closed on all computers (if you have Practice Assistant, please check the Diary is not opened in the background)

b)      If you have an antivirus on your computer, please temporarily switch it off. You can do this by right-clicking your antivirus icon in the Task Bar and hit exit or pause protection.

Unable to find Network drive - invalid drive

  1. Open Windows Start Menu and type “Register Assistant”
  2. Select advanced
  3. Change directory from your network drive to C:\ProgramData\Software Assistant\Assistant\Data
  4. Click on configure BDE
  5. Apply the update
  6. Open Register Assistant and change the data directory back to the network drive's data folder

CMN.ATO.INCDTLS.000148 - Total TFN amounts withheld from dividends must be provided

Enter $0 at TFN amount in item 11 dividend worksheet to resolve the validation error.

CMN.ATO.INCDTLS.000381 / CMN.ATO.INCDTLS.000384 / CMN.ATO.GEN.XML04

These validation errors are associated with the item 13 worksheet. You need to complete the two fields for the relevant income category by entering $0 in the empty field, refer to examples below.

For example - CMN.ATO.INCDTLS.000381 validation error:
When reporting an amount for distributions from trusts then you need to complete the following fields:
(1) Managed investment scheme field, and
(2) Other income, and
(3) Type.
item 13 distribution from trust.JPG

 

Another example, CMN.ATO.INCDTLS.000384:
When reporting an amount for franking distributions from trusts then you need to complete the two following fields:
(1) Financial investments, and
(2) Other income.
item 13 franking distrubtion from trust.JPG

 

If you have entered deductions at "Other deductions related to distribution" then you will need to enter an amount or $0 at:

  • Landcare operations expenses, and
  • Other deductions related to distribution relating to: Managed investment scheme.

CMN.ATO.INCDTLS.000386 - Non-primary production other deductions from trusts amount details are incomplete.

Validation errors:

  • CMN.ATO.INCDTLS.000386 - Non-primary production other deductions from trusts amount details are incomplete.
  • CMN.ATO.GEN.XML04 - A mandatory field has not been completed.
    The element 'PartnershipsNonPrimary' in namespace ...

This validation error is associated with the item 13 worksheet when there is an amount at "Other deductions related to distribution" and the distribution amount is from a trust. You will need to enter an amount or $0 in the fields listed below:

  • Landcare operations expenses, and
  • Other deductions related to distribution relating to: Managed investment scheme.

CMN.ATO.IITR.730471 - Landcare operations expenses must be provided

If there is no amount claimed at landcare operations expenses then enter $0 at that label located in the item 13 worksheet to pass the validation error. 

CMN.ATO.IITR.730295 - Other category 4 income is incorrect

Record the details in the item 24 category 4 worksheet and select the type to resolve the validation error. To open item 24 category 4 worksheet, click on the underlined  "Category 4" text.

CMN.ATO.GEN.XML03 - A field contains invalid data (such as letters in numeric or date field).

To resolve the validation error,

  1. Select the validation error
  2. Click on the print validation button
  3. Towards the end of the description, if you see "Hint: The actual length is greater than the MaxLength value." then you will need to shorten the value indicated in the error report.
    CMN.ATO.GEN.XML03 - A field contains invalid data (such as letters in numeric or date field)..PNG

Check each income item worksheet for the value to be corrected. Most likely the value is at item 1 worksheet.

Billing/ timesheet entries listed in the wrong client

The issue is caused when the filter status is selected as in-progress, for example, then the tax return is opened and the status of the tax return is changed. The client details/billing/timesheet panel will switch to the next client on the in-progress list rather than maintaining the initial client's data.

To avoid this issue, check the client details panel shows the correct client then go to the billing/ timesheet panel to record the entry. 

Reporting income with a withholding payer number (WPN)

The withholding payer number must be in the format 00 XXX XXX XXX

If the "CMN.ATO.INCDTLS.000006 - Payer's withholding payer number is invalid" validation is being shown then you will need to check with the ATO that the withholding payer number is correct and meets the ATO's withholding payer number algorithm requirements.

CMN.ATO.IITR.000200/ CMN.ATO.INCDTLS.000320/ CMN.ATO.INCDTLS.000327 - TFN amounts withheld from gross interest is incorrect

A fix has yet to be provided to resolve these validation errors due to the system including cents when there is a 50% share at item 10 gross Interest worksheet but the tax return is only showing dollar amounts.

The workaround is to have the TFN amounts withholding figure be a whole dollar amount after the percentage share calculation. For example, claiming an even number for the TFN amount when there is a 50% share.

CMN.ATO.DDCTNS.000215 - Other work related expenses amount must be provided

The validation error indicates there is an issue with the deduction worksheet. Check all deduction item worksheets (item D1 - D15) to make sure there is a deduction amount being claimed.

If the row or worksheet does not have an amount claimed for the relevant deduction item then you will need to delete it.

How to clear data from a worksheet

If you are experiencing the worksheet appearing twice in the printout then you will need to apply the workaround. The steps below are for item D1 but you can apply the same principle for the other worksheets in the software.

  1. Right-click on the D1 Work related case expenses from the navigation panel.

  2. Select Clear selected item.

  3. Re-enter the data into the worksheet.

CMN.ATO.DDCTNS.000208 / CMN.ATO.DDCTNS.000209

The validation error is referring item D10 Cost of managing tax affairs. If the item D10 text is red and you have nothing to report for it, you will need to delete the item D10 worksheet to resolve the issue. Otherwise, make sure the item D10 worksheet has an amount reported in one of the amount fields for each row.

CMN.ATO.INCDTLS.000133 / 000134 - Total franked amount / franking credit from dividends must be provided

There is an issue with the item 11 dividends worksheet. If the franked amount and franking credit is $0 then leave it blank to resolve the validation error.

CMN.ATO.GEN.001030 Invalid XBRL schema

To resolve the lodgement error, Invalid XBRL schema, you need to refresh the item 9 PSI worksheet.
1. Open the tax return
2. Open item 9 worksheet
3. Enter something into the gross amount field
4. Click on save
User-added image
5. Click on delete
User-added image
6. Save the tax return
7. Change the status to "Signed and ready to lodge"
8. Lodge the tax return

CMN.ATO.INCDTLS.000357 - Foreign employment income non-payment summary details are incomplete

If there is no exempt foreign employment income to report then you should complete,

  • foreign income employer name (if irrelevant then enter NA or not applicable), and
  • employment income-non PAYG income ($0 if nothing to report), and
  • exempt foreign employment income field should be blank.

Dividend and interest deductions schedule - how to save the selected investor type

You have to type something in the other fields in the schedule after selecting the investor type from the drop-down list to save the selection.

1. Open the dividend schedule.
2. Select the investor type.
3. Type anything in another field then delete it. For example, type 1 in the address field then delete it.
4. Click on Exit.

CMN.ATO.IITR.730198 - Dividends - Unfranked amount must be provided

When the dividend unfranked amount is $0 then leave the unfranked field blank to resolve the validation error.

CMN.ATO.PTR.431007 - Non-PP - Deductions relating to distribution amounts can not be more than zero

Please check all the available income has all been distributed to the members in the statement of distribution. As a test, click on the balance button to see if any figures change.

Item 7 Australian annuities and superannuation income stream's worksheet cannot have 15 or 28 rows

Due to technical limitations, the item 7 worksheet cannot have exactly 15 or 28 rows. To resolve the issue, the number of rows needs to be less or more than 15 or 28 rows. For example, 14 or 16 rows if you had 15 rows; 17 or 29 rows if you had 28 rows.

CMN.ATO.IITR.730250 - Dividends - Franked amount must be provided

The development team was able to implement a fix to remove the need to enter $0 for the Franked amount and Franking credits in the item 11 dividends worksheet. Therefore, the Franked amount and Franking credits should be blank if it is $0 to resolve the validation error.

CMN.ATO.GEN.XML04 - The element 'LumpSumArrears' in namespace...

Error: CMN.ATO.GEN.XML04 - A mandatory field has not been completed.
The element 'LumpSumArrears' in namespace...

If the taxpayer has a lump sum amount in the item 1 salary and wages worksheet, the lump sum code needs to be selected from the drop-down list in the item 1 worksheet to resolve the validation error.

CMN.ATO.INCDTLS.000268 / CMN.ATO.INCDTLS.000269 - Your share of franked / unfranked amount from dividends must be provided

Remove $0 at franked and unfranked dividend field/s in the item 11 Dividends worksheet to resolve the issue.

Lodgement error SBR.GEN.FAULT.GENERALERRORINCORE

Lodgement Error - SBR.GEN.FAULT.GENERALERRORINCORE
An unhandled error occurred within Cores Services.
An unhandled error occurred within Cores Services. Record the details of the message and contact the agency service desk.

Most likely the ATO's PLS server is experiencing technical issues or under maintenance. To view the ATO's PLS status, CLICK HERE.

If the status is operational then contact the ATO on 13 72 86 between 8.00am–6.00pm (local time) Monday to Friday. You will need to quote the SBR.GEN.FAULT.GENERALERRORINCORE error and notify them whether you are a tax agent and/or BAS agent.

The reason you are receiving the above error is from an ATO backend error when processing the agent details. Most likely, you are registered as a tax agent and BAS agent, which is causing an issue on the ATO's end. The ATO  has advised that clients affected by this error will need to contact  ATO to resolve this issue.

CMN.ATO.INCDTLS.00354 - Foreign entities amount details are incomplete

To resolve the CMN.ATO.INCDTLS.00354 validation error, you need to delete the item 19 worksheet if the "Foreign entities" text is red and there is nothing to report at that item.

CMN.ATO.IITR.000238 - Share of net income from trusts less capital gains, foreign income and franked distributions is invalid.

According to the ATO's explanation for the CMN.ATO.IITR.000238 validation error, the type code is not required for the negative or zero amount at item 13U (distribution from trusts) so you will need to remove the type code on the first item 13 worksheet to not populate the type code to the tax return and this will resolve the validation error.

How to remove item 20P for Short Form or Refund for franking credit application.

To remove the N at item 20P,
1. Open item 20 worksheet.
2. Enter any amount into the worksheet.
3. On the navigation panel, right-click on 20. Foreign source income.
4. Select clear selected item.
User-added image

This will remove any data in the item 20 worksheet, including item 20P.

Claiming foreign source income

The guide below will also resolve the validation error, CMN.ATO.GEN.XML04 - A mandatory field has not been completed.
The element 'ExemptForeignIncome' in namespace...

 

When claiming foreign source income and foreign assets or property at item 20, you must complete:

  • Details of the foreign source income.
  • Assessable foreign source income label E.
  • Exempt foreign employment income (enter $0 if there is nothing to report).
  • During the year did taxpayer own, or have an interest in, assets located outside Australia which had a total value of AUD$50,000 or more?
  • The relevant section for the foreign source income.

Please note, you need to create a separate worksheet for different sources of foreign source income.

If you need to report Employment income - non PAYG then,

  1. Leave Exempt foreign employment income blank.
  2. Enter Foreign income employer name.
  3. Enter Gross employment income under Employment income-non PAYG.

 

Item 7 Australian Annuities and Superannuation Income Stream

Error: CMN.ATO.GEN.XML01 - The message did not pass XML validation. Please contact your software provider.

The element 'AnnuitiesAndSuperannuation' in namespace...; or

Error: CMN.ATO.GEN.XML04 - A mandatory field has not been completed.
The element 'SISLumpSumArrearsPayment' in namespace...; 
or

Error: CMN.ATO.INCDTLS.000319 - Superannuation income stream lump sum in arrears amount details are incomplete.

Refer to the guide below if you see any of the validation errors above.

When claiming item 7 Australian Annuities and Superannuation Income Stream for tax offset amount as shown on PAYG payment summary, please complete ALL mandatory fields at item 7 worksheet. The mandatory fields are:

  •         Pay Date (e.g. 30/06/2020)
  •         60Yr (refers to: Are you under 60 years of age and a death benefits dependant, where the deceased died at 60 years or over?)
    Y = The entity is in receipt of a reversionary superannuation income stream;
    N = The entity is not in receipt of a reversionary superannuation income stream
  •         Tax deducted (enter $0, if nothing to claim)
  •         Untaxed element (enter $0, if nothing to claim)
  •         LSA-Untaxed element (enter $0, if nothing to claim)
  •         Year (e.g. 2021)

 

For Australian annuity payments, the mandatory fields are:

  • Select type O - Australian Annuity payments
  • Tax deducted (enter $0, if nothing to claim)
  • Annuity gross
    Please note, you won't be able to enter a description for type O - Australian Annuity payments.

Annual taxation statement

If you’ve created a 2020 or later tax return and entered ATS data prior to the 2021.0.4 version, please refresh the tax return by opening the ATS schedule along with the related worksheet (Item 13, Item 20, Item 18, Item 24 category 4) where the data is transferred. This will update the return including the tax return print.

Customer Centre

We appreciate the feedback you provided and, to improve our service, we have expanded the ways in which you can reach us, as well as putting the answers to your questions conveniently at your fingertips, we’re pleased to announce the launch of Customer Centre.

What Customer Centre enables you to do?

  • Create and track the progress of your support tickets, including assigning a business priority.
  • Search knowledgebase articles and FAQs.
  • Access information on known issues and how to work around them, and when to expect the fix/release dates.
  • Access product guides & release notes.
  • If requested, managers can be set up to see all tickets raised for your organisation.
  • Is provided as a complimentary service for our customers.

You need to have a OnePass account to access Customer Centre and so have access to the articles and log tickets.  If you don’t currently have access, but would like to, follow the details in the OnePass link above.  It is this login information you will need to login to Customer Centre.

Contact the support team on Support.ANZ@ThomsonReuters.com or 1800 074 333 for assistance to set you up to Customer Centre. 

When will the 2021 version be released?

The general release of the 2021 version is usually towards the end of June (about 24th June). You will receive a notification email once it is ready for download.

Tax free small business grants stimulus measure

BUSINESS REQUIREMENTS SUMMARY

Enable Government entities to report potential non-assessable non-exempt NANE grants

The TPAR form will include an additional reporting field to enable government entities to report when a grant they have paid lies within Division 59 of the Income Tax Assessment Act 1997 (the provisions that relate to non-assessable non-exempt amounts)

  • Is this payment an amount listed or described under a provision of Division 59 of the ITAA 1997?
  • Options for selection:
    • Yes
    • No
    • Unsure

 

So what does this mean for our tax agents?
The ATO Prefill report has been updated with the following fields. Please note that these will NOT be mapped to the tax return. The Tax Agent will need to review ATO Prefill Report and determine if the taxpayer is required to include it in the return.

How to lodge a Reportable Tax Position Schedule

You may encounter the error message when completing the Company Tax Return:

CMN.ATO.CTR.500002 - Reportable Tax Position Schedule must be attached

Unfortunately Tax Assistant does not have the capability to complete and lodge a Reportable Tax Position Schedule. If you are required to lodge the schedule along with the Company return then you will need to lodge the return via mail. 

Please follow the steps below to print and lodge the Company return:

  1. Answer YES at item 25 'Are you required to lodge a reportable tax position schedule'
  2. Validate the return until you're only left with the error CMN.ATO.CTR.500002 - Reportable Tax Position Schedule must be attached. Green warning messages can be ignored
  3. Then click on the Print button at the top
  4. Make sure you have 'Cover page' and 'Company return' ticked. Please note that the ATO will not accept the summary printout
  5. Then go to the link below to download the Reportable Tax Position Schedule from the ATO website:

    https://www.ato.gov.au/Forms/Reportable-tax-position-schedule-instructions-2021/

  6. Complete the schedule and then print it off and mail it along with the 2021 Company return to the address shown below:

    Australian Taxation Office
    PO Box 9845
    [insert the name and postcode of your capital city]

Depreciation incentives

Refer to the ATO links below:

CMN.ATO.INCDTLS.000375 - Business income statement industry production type must not be provided.

To resolve the validation error, the "Prod. Type" field in the PSI worksheet needs to be empty.

How to remove item 20P for Short Form or Refund for franking credit application.

To remove the N at item 20P,
1. Open item 20 worksheet.
2. Enter any amount into the worksheet.
3. On the navigation panel, right-click on 20. Foreign source income.
4. Select clear selected item.
User-added image

This will remove any data in the item 20 worksheet, including item 20P.

How to edit ATS data in the worksheet?

You will need to add or delete the managed fund data using the Annual Taxation Statement due to the fact the data has been recorded in the Annual Taxation Statement.

CMN.ATO.CTR.500155 - General Purpose Financial Statement questions must not be supplied.

Leave Country by country report entity boxes (item 5A and B) blank if you did not tick item 3 G2 Country by country reporting entity.

CMN.ATO.IITR.000237 - 'Share of net income from trusts less capital gains... action code' is required

If you have entered the share of income from the trust (A.K.A. NPP income - Managed investments) for label 13U in the Annual Taxation Statement (ATS) then you will need to open the ATS and select the entity type from the drop-down list, located under the Payer field, to resolve the validation error.

Please note, you cannot make any changes in the item worksheet when the data has been entered on the Annual Taxation Statement so you must make the changes in the Annual Taxation Statement, which flows into the item worksheet.

CMN.ATO.IITR.730425 - Share of credit for tax paid by trustee amount must be provided

Leave the Credits for tax paid by the trustee (label 13S) field blank if you do not have an amount greater than $0 to be reported there.

How to write off the asset and keep it in the Asset Manager?

To write off the asset and keep the asset in the Asset Manager for future years, do not select a depreciation method and manually enter the amount in the Decline in value and Deduction for decline in value fields.

The asset will be shown in the future years with a $0 balance in Asset Manager till you either delete the asset or record the disposal details.

How to request and import ASIC data using form RA71.

  1. Create the client in Software Assistant.
  2. Click on the Clients button to open the client's details.
  3. Go to the ASIC tab.
  4. Tick Maintain ASIC Register.
  5. Go to New > ASIC forms > RA71 - Request for company details.
  6. Complete the form and lodge it to ASIC.
  7. To retrieve the ASIC data, simply go to Lodge > ASIC lodgement and click on connect. This will connect you to ASIC's server to retrieve anything they may have sent to you. You may need to wait a couple of minutes or reconnect if you are facing any DIS connection issues.
  8. Once you have the data from ASIC, go to file > import data > import ASIC data.
  9. Change files of type to company data (OUT_*.RA72).
  10. Select the relevant file and click on the Open button.

These steps will need to be repeated for each client. There is no batch data request or import.

Cannot open Assistant's database after update

Issue:

Can't open ASSISTANT's database...\Clients.DB after updating Software Assistant issue.
This issue is caused by your McAfee security software removing the Clients.db files from the Data folder.

Solution:

Restore the 'Company Return.lnk' file from the McAfee Quarantine location. Refer to the webinar video, click here.

Workaround:

Please disable McAfee Real Time Scan before updating the software.

CMN.ATO.IITR.730456 / CMN.ATO.IITR.730457 - Total current year capital gains must be provided

The prefill has imported capital gains for the managed fund in the Annual Taxation Statement (ATS). You will need to enter the total capital gains amount into one of the following fields in the ATS:

  • Total capital gains - discount method from managed fund, or
  • Total capital gains - other method from managed fund.

ATS capital gains.JPG

This will allow the managed fund's capital gains data to transfer to the item 18 worksheet. 

The Assistant's data items have been detected in virtual store

Pop-up message: The Assistant's data items have been detected in virtual store indicating configuration problems on your computer.

The steps to resolve this issue are:

  1. Open File explorer
  2. In the address bar, enter %temp% and press the Enter key
  3. In the address bar, click on Local or press Alt + up arrow key
  4. Open the Virtual store folder
  5. Go to ProgramData\Software Assistant\Assistant\Data
  6. Move the files in the data to your set data location (default data location is C:\ProgramData\Software Assistant\Assistant\Data)
  7. Go to the start menu
  8. Open Verify and backup data
  9. Tick the top 3 boxes only to reindex the data files
  10. Click on the Proceed button

How to edit the notes to financial statement?

To edit the notes to the financial statement for all entities:

  1. Go to File > Maintain templates > Notes to accounts.
  2. Click on the Letter Editor located on the taskbar.
  3. Select the relevant report for the entity reporting type.
  4. Make the change and click on the Save button.

To edit the notes to the financial statement for the specific client:

  1. Open the client's ledger.
  2. Select New > Client's notes to financial statement.
  3. Click on the Letter Editor located on the taskbar.
  4. Select the relevant report.
  5. Make the changes and click on the Save button.

If you ever want to delete it in the future, the customised file will be located in the client's folder section so you will right-click it and select delete. This will set the financial statement note to the default file.

CMN.ATO.IITR.300030 - ATO Australian and New Zealand Standard Industrial Classification code required.

According to the validation report, "... Net Personal Services Income is present however there is no Industry code." Therefore you need to select the industry code at item P2 to resolve the validation error.

Refer to the ATO's instructions for more information.
https://www.ato.gov.au/Forms/Business-and-professional-items-2021/?page=2#Net_PSI

CMN.ATO.INCDTLS.000163 - Totals of primary production income from managed fund, non-primary production income from managed fund, or franked distribution from managed fund must be provided

You need to enter at least a $0 in label 13U Financial investments in the Annual Taxation Statement to resolve the validation error.

How to lodge prior year tax returns (2015 and older)?

You need to register for the PLS prior-year service (a.k.a. ELS) with the ATO, refer to the ATO's website, CLICK HERE.

Once the ATO has sent you the ELS details, in the software, go to Options > ATO tab and enter the ELS approval No, ELS user ID and select the office of lodgement then click on the OK button.

How to hide TFN on the tax return printout.

To hide the TFN,

  1. Click on the Print button.
  2. Click on the More button (located towards the top right-hand corner).
  3. Tick the Hide TFN box.

hide TFN.png

Director ID

From 1 November 2021, all directors of a company, registered Australian body, registered foreign company or Aboriginal and Torres Strait Islander corporation will need a director identification number (director ID). Visit www.abrs.gov.au for information.


What is a director ID?

A director ID is a unique identifier that directors need to apply for once and will keep permanently. The application MUST be completed personally by the director, and not by an accountant/ASIC agent.


When to apply for a director ID

This will be dependent on the date the person becomes a director.

Date the person become a director

Date you must apply

On or before 31 October 2021

By 30 November 2022

Between 1 November 2021* and 4 April 2022

Within 28 days of appointment

From 5 April 2022

Before appointment


*Important note: From 1 November 2021 any newly appointed director will have 28 days to apply for a director ID. Failure to comply can attract an infringement notice or, for more serious breaches, incur civil or criminal penalties.

 

Need more information?

For detailed information about this change, including how to apply for a director ID, please visit www.abrs.gov.au.

How to change the form's name shown in the client's folder

  1. Open the form
  2. Click on the Status button
  3. Enter the new name in the Caption field
  4. Click on OK
  5. Press F5 to refresh

CMN.ATO.AS.EM060 - X was reported as XXXX and will be corrected to XXXX

Most likely the ATO records do not have the reported amounts so their system expects the item should be another amount. You will need to contact the ATO to get them to update their records for any variations before lodging the BAS/IAS form again.

CMN.ATO.GEN.001001 Mandatory field not supplied - Report TypeVariation Code

When the PLS Activity Statement form is created, the software will prefill from the ATO's server to get the document ID and type variation code. Refer to the ATO website for the list of type variations.
Type variation code field

If the PLS Activity Statements form does not prefill and you get the message, "no activity statement available" then the taxpayer has an ABN branch number, which you need to enter in the client details (next to the ABN) then create the form again.
ABN branch number field

The taxpayer's ABN branch is shown on the tax agent portal > activity statement page. Next to the Activity Statement text, you may see 00#.

How do I create a BAS form or an IAS form for a client?

You must have a client record present before you can create an Activity Statement or other forms for the client.

  1. Click on the down arrow next to the 'New' button.
  2. Select 'PLS Activity Statement'
  3. Select the desired form.

How do I create a BAS/IAS form for other periods/ annual GST/ monthly period?

After a certain period, you will not be able to lodge BAS forms for a previous year using that year’s module (i.e. GA, GB, GI and GR forms). To lodge a previous year’s BAS form, create the form in a year that has PLS Activity Statement menu.

  1. Change the year period in the top right-hand corner of Assistant. Starting from 2014 and onwards will have the PLS Activity Statement.
  2. Select the client.
  3. Click on the down arrow next to the 'New' button and select 'PLS Activity Statement' and then the Activity Statement form required. 
  4. Enter the reporting period (located on the top right-hand corner of the form).
  5. Enter the ABN branch number, if required
  6. Go to tools > load values from PLS. This will force the software to prefill the form for the reporting period.

Please note, the ATO has removed 1H from the electronic BAS form. They have advised tax agents will need to lodge the form on the tax agent portal to report for the GST instalments

Cannot prefill the activity statement?

If the PLS Activity Statements form does not prefill and you get the message, "no activity statement available" or "Access to the activity statement is not available. Contact the tax office" then the taxpayer has an ABN branch number, which you need to enter in the client details (next to the ABN) then create the form again.
ABN branch number field

The taxpayer's ABN branch is shown on the tax agent portal > activity statement page. Next to the Activity Statement text, you may see 00#.

Annual taxation statement

If you’ve created a 2020 or later tax return and entered ATS data prior to the 2021.0.4 version, please refresh the tax return by opening the ATS schedule along with the related worksheet (Item 13, Item 20, Item 18, Item 24 category 4) where the data is transferred. This will update the return including the tax return print.

How to edit ATS data in the worksheet?

You will need to add or delete the managed fund data using the Annual Taxation Statement due to the fact the data has been recorded in the Annual Taxation Statement.

CMN.ATO.IITR.000237 - 'Share of net income from trusts less capital gains... action code' is required

If you have entered the share of income from the trust (A.K.A. NPP income - Managed investments) for label 13U in the Annual Taxation Statement (ATS) then you will need to open the ATS and select the entity type from the drop-down list, located under the Payer field, to resolve the validation error.

Please note, you cannot make any changes in the item worksheet when the data has been entered on the Annual Taxation Statement so you must make the changes in the Annual Taxation Statement, which flows into the item worksheet.

CMN.ATO.IITR.730425 - Share of credit for tax paid by trustee amount must be provided

Leave the Credits for tax paid by the trustee (label 13S) field blank if you do not have an amount greater than $0 to be reported there.

CMN.ATO.IITR.730456 / CMN.ATO.IITR.730457 - Total current year capital gains must be provided

The prefill has imported capital gains for the managed fund in the Annual Taxation Statement (ATS). You will need to enter the total capital gains amount into one of the following fields in the ATS:

  • Total capital gains - discount method from managed fund, or
  • Total capital gains - other method from managed fund.

ATS capital gains.JPG

This will allow the managed fund's capital gains data to transfer to the item 18 worksheet. 

How to request and import ASIC data using form RA71.

  1. Create the client in Software Assistant.
  2. Click on the Clients button to open the client's details.
  3. Go to the ASIC tab.
  4. Tick Maintain ASIC Register.
  5. Go to New > ASIC forms > RA71 - Request for company details.
  6. Complete the form and lodge it to ASIC.
  7. To retrieve the ASIC data, simply go to Lodge > ASIC lodgement and click on connect. This will connect you to ASIC's server to retrieve anything they may have sent to you. You may need to wait a couple of minutes or reconnect if you are facing any DIS connection issues.
  8. Once you have the data from ASIC, go to file > import data > import ASIC data.
  9. Change files of type to company data (OUT_*.RA72).
  10. Select the relevant file and click on the Open button.

These steps will need to be repeated for each client. There is no batch data request or import.

Director ID

From 1 November 2021, all directors of a company, registered Australian body, registered foreign company or Aboriginal and Torres Strait Islander corporation will need a director identification number (director ID). Visit www.abrs.gov.au for information.


What is a director ID?

A director ID is a unique identifier that directors need to apply for once and will keep permanently. The application MUST be completed personally by the director, and not by an accountant/ASIC agent.


When to apply for a director ID

This will be dependent on the date the person becomes a director.

Date the person become a director

Date you must apply

On or before 31 October 2021

By 30 November 2022

Between 1 November 2021* and 4 April 2022

Within 28 days of appointment

From 5 April 2022

Before appointment


*Important note: From 1 November 2021 any newly appointed director will have 28 days to apply for a director ID. Failure to comply can attract an infringement notice or, for more serious breaches, incur civil or criminal penalties.

 

Need more information?

For detailed information about this change, including how to apply for a director ID, please visit www.abrs.gov.au.

How to setup machine credential

To connect Software Assistant to the ATO's practitioner lodgment service (PLS) and enable prefill and lodgement, you will need to set up the machine credential. Please note, the software ID is not required due to the fact Software Assistant is not a cloud software.

Refer to the ATO's instructions on how to download the machine credential from the link below.
https://info.authorisationmanager.gov.au/guide-how-to-install-a-machine-credential

If you need help to download the machine credential you should contact the ATO's support line on 1300 287 539 (select option 3 for RAM enquiries) between:

  • 8.00am and 8.00pm, Monday to Friday
  • 10.00am and 4.00pm (AEST), Saturday and Sunday.

To enable the ATO's extension (ATOBE) on Chrome:

  1. On your computer, open Chrome Chrome.
  2. At the top right, click More  More and then  More tools and then Extensions.
  3. On the ATO's extension, click on the Toggle icon.

To enable the ATO's extension (ATOBE) on Firefox:

  1. Open Fixfore.
  2. Click/tap on the Menu button, and click on Add-ons.
  3. Click on Extensions.
  4. On the ATO's extension, click on Enable.

Make sure to reset the internet browser before going to the RAM website. To access the RAM website, click on the link below.
https://authorisationmanager.gov.au/#/login

Once you have downloaded your M2M credential, please follow these steps to enable authentication via M2M on Software Assistant.

  1. Navigate to the Software Assistant Options.
  2. Click on the ATO tab.
  3. For the M2M location, leave it as default if you have saved the M2M credential file in the default location given by the ATO. Otherwise, choose the custom option and select the location where you have saved your machine to machine credential.
  4. Enter your M2M password.
  5. Click ‘Ok’.

How to save a backup to an alternative location?

To save a backup to an alternative location:

  1. Close all the software.
  2. The Verify and Backup Data window should appear if you have not completed a backup for the day; otherwise, go to the start menu and open Verify and Backup Data.
  3.  Tick "Prompt to save backup file to alternative location" option.
  4. Click on the Proceed button.
  5. Once the backup has completed, a popup window will appear to ask you to select where you want to save the additional backup file to. Select the location and click on the Save button.

Bank feeds: How do they work?

Bank feeds are available at $22 per bank account annually with no ongoing fees or restrictions on number of downloaded transactions.

Order bank feeds on our order form. Bank feeds management will be added to your user portal, under the registrations section.

Use bank feeds management to register bank details. Net banking credentials will be required. Check with your client that the net banking account has an SMS code confirmation or any other security measure to prevent unauthorized transactions before registering the net banking details.

The bank feeds ID will be generated for each registered bank account and all available transactions will be downloaded to your user portal (usually three months of transactions). We use third-party services from Yodlee to retrieve the transactions.

The transactions will be refreshed automatically every night and stored in your user portal.

  1. Open ledger in Ledger Assistant and edit the appropriate bank account.
  2. Enter the bank feeds ID as generated in the user portal to associate the ledger account with the bank feeds connection.
  3. Select 'File > Import data > Import bank feeds' when ready to download bank transactions.
  4. Select the bank account from the accounts associated with the bank feeds and a period for which you wish to retrieve transactions.
  5. Transactions will be imported to the transaction import screen where Rules can be used to automatically allocate the account numbers to the transactions based on keywords in the transaction description, date, reference and other criteria.

Training videos:

How do I post for closing inventory / livestock?

Make sure to transfer the inventory account or livestock account from the master chart of accounts before posting to them then follow the instructions below.

  1. Go to Postings tab
  2. Click on Transaction Journal Wizard Transaction Journal Wizard.PNG
  3. Select Closing Stock Adjustment
  4. Enter the inventory/ livestock details
  5. Click on the Transfer button to post the transactions

Is Software Assistant compatible with cloud-based sync software such as Dropbox, Google Drive, One Drive?

We do not recommend the use of cloud syncing software such as Drop Box, Google Drive, One Drive etc due to the nature of the Software Assistant database. Software Assistant's database engine will lock files when they are in use and may cause errors and data corruption as the cloud software tries to sync these files.

If the user still decides to use these cloud based software then we cannot be held responsible for any data loss and cannot assist in any data restoration.

What is the cloud version of Software Assistant?

Onvio is the cloud version of Software Assistant. For more information refer to the Onvio website, click here.

How to lodge a Reportable Tax Position Schedule

You may encounter the error message when completing the Company Tax Return:

CMN.ATO.CTR.500002 - Reportable Tax Position Schedule must be attached

Unfortunately Tax Assistant does not have the capability to complete and lodge a Reportable Tax Position Schedule. If you are required to lodge the schedule along with the Company return then you will need to lodge the return via mail. 

Please follow the steps below to print and lodge the Company return:

  1. Answer YES at item 25 'Are you required to lodge a reportable tax position schedule'
  2. Validate the return until you're only left with the error CMN.ATO.CTR.500002 - Reportable Tax Position Schedule must be attached. Green warning messages can be ignored
  3. Then click on the Print button at the top
  4. Make sure you have 'Cover page' and 'Company return' ticked. Please note that the ATO will not accept the summary printout
  5. Then go to the link below to download the Reportable Tax Position Schedule from the ATO website:

    https://www.ato.gov.au/Forms/Reportable-tax-position-schedule-instructions-2021/

  6. Complete the schedule and then print it off and mail it along with the 2021 Company return to the address shown below:

    Australian Taxation Office
    PO Box 9845
    [insert the name and postcode of your capital city]

Is Software Assistant compatible with cloud-based sync software such as Dropbox, Google Drive, One Drive?

We do not recommend the use of cloud syncing software such as Drop Box, Google Drive, One Drive etc due to the nature of the Software Assistant database. Software Assistant's database engine will lock files when they are in use and may cause errors and data corruption as the cloud software tries to sync these files.

If the user still decides to use these cloud based software then we cannot be held responsible for any data loss and cannot assist in any data restoration.

How is the Software Assistant database transferred between computers?

There are a few ways of doing this. The easiest way would be to copy and paste the entire data folder from the current computer to the same location on the new computer. Alternatively, you can also mark and export the clients and then import them into the new computer.

Method 1: To copy the data folder (recommended method):

  1. Locate the data folder on the current computer. The default path is 'C:\ProgramData\Software Assistant\Assistant\Data'. You can check your location via Options > Directories in Assistant. 
  2. Connect a USB flash drive.
  3. Right click on the data folder and select 'Copy'.
  4. Navigate to the flash drive, right click and select 'Paste'.
  5. Insert the flash drive into the new computer.
  6. Copy the data folder from the USB flash drive to Assistant’s existing data folder on the new computer. Click 'Yes' when asked to overwrite the existing files.

Method 2: To transfer the clients using export/import:

  1. Right click on the client list and select 'Mark/Unmark clients …' .
  2. Click on mark 'All clients' and click 'Execute'.
  3. Select 'File > Export data > Marked clients'.
  4. Save the zip file to a USB flash drive.
  5. Connect the flash drive to the new computer.
  6. In Assistant, select 'File > Import data > Import exported clients'.
  7. Locate the zip file that you saved onto the USB drive, and click 'Open'.
  8. The clients will be automatically transferred into the client list.

Billing/ timesheet entries listed in the wrong client

The issue is caused when the filter status is selected as in-progress, for example, then the tax return is opened and the status of the tax return is changed. The client details/billing/timesheet panel will switch to the next client on the in-progress list rather than maintaining the initial client's data.

To avoid this issue, check the client details panel shows the correct client then go to the billing/ timesheet panel to record the entry. 

The Assistant's data items have been detected in virtual store

Pop-up message: The Assistant's data items have been detected in virtual store indicating configuration problems on your computer.

The steps to resolve this issue are:

  1. Open File explorer
  2. In the address bar, enter %temp% and press the Enter key
  3. In the address bar, click on Local or press Alt + up arrow key
  4. Open the Virtual store folder
  5. Go to ProgramData\Software Assistant\Assistant\Data
  6. Move the files in the data to your set data location (default data location is C:\ProgramData\Software Assistant\Assistant\Data)
  7. Go to the start menu
  8. Open Verify and backup data
  9. Tick the top 3 boxes only to reindex the data files
  10. Click on the Proceed button

Depreciation incentives

Refer to the ATO links below:

How to write off the asset and keep it in the Asset Manager?

To write off the asset and keep the asset in the Asset Manager for future years, do not select a depreciation method and manually enter the amount in the Decline in value and Deduction for decline in value fields.

The asset will be shown in the future years with a $0 balance in Asset Manager till you either delete the asset or record the disposal details.

Is Software Assistant compatible with cloud-based sync software such as Dropbox, Google Drive, One Drive?

We do not recommend the use of cloud syncing software such as Drop Box, Google Drive, One Drive etc due to the nature of the Software Assistant database. Software Assistant's database engine will lock files when they are in use and may cause errors and data corruption as the cloud software tries to sync these files.

If the user still decides to use these cloud based software then we cannot be held responsible for any data loss and cannot assist in any data restoration.

Where can I find the Software Assistant End User Licence Agreement?

The Software Assistant End User Licence Agreement can be found here.

Claiming foreign source income

The guide below will also resolve the validation error, CMN.ATO.GEN.XML04 - A mandatory field has not been completed.
The element 'ExemptForeignIncome' in namespace...

 

When claiming foreign source income and foreign assets or property at item 20, you must complete:

  • Details of the foreign source income.
  • Assessable foreign source income label E.
  • Exempt foreign employment income (enter $0 if there is nothing to report).
  • During the year did taxpayer own, or have an interest in, assets located outside Australia which had a total value of AUD$50,000 or more?
  • The relevant section for the foreign source income.

Please note, you need to create a separate worksheet for different sources of foreign source income.

If you need to report Employment income - non PAYG then,

  1. Leave Exempt foreign employment income blank.
  2. Enter Foreign income employer name.
  3. Enter Gross employment income under Employment income-non PAYG.

 

Claiming foreign pensions or annuities

To claim foreign pensions or annuities using the new 2020 item 20 worksheet,

  • Details of the foreign source income.
  • Assessable foreign source income.
  • Exempt foreign employment income (enter $0 if there is nothing to report).
  • Foreign pensions or annuities gross amount.
  • Foreign pensions or annuities deductible expenses (enter $0 if nothing to report).
  • Foreign pensions or annuities undeductible purchase price (amount needs to be greater than $0; otherwise leave it blank).
  • During the year did taxpayer own, or have an interest in, assets located outside Australia which had a total value of AUD$50,000 or more?

If the gross or net amount is displayed at item 20L (Net foreign pension or annuity income WITHOUT an undetected purchase price) then you will need to manually enter $0 at item D11Y Deductible amount of undeducted purchase price of a foreign pension or annuity.

If you are claiming an amount at item 20D, the undeductible purchase price needs to be greater than $0. The undeductible purchase price amount will automatically transfer to item D11Y.

CMN.ATO.IITR.730355 - Foreign pension or annuity income details are incomplete

This error will appear if the Foreign pension or annuity income at item 20 is incomplete. Firstly, open the item 20 worksheet and check the Foreign pensions or annuities fields:

Foreignpension1.png

If the taxpayer did not have any Foreign pensions or annuities then please remove any zeroes from the fields shown above. In the example above, deleting $0 from Foreign pension or annuity foreign tax paid will resolve the error.

If the taxpayer did receive a Foreign pension or annuity then refer to the "Claiming foreign pensions or annuities" knowledge article. 

How to claim foreign rent

Complete the following fields in the item 20 worksheet:

  • Details of the foreign source income
  • Assessable foreign source income label E - refer to the ATO's instructions and worksheet, CLICK HERE
  • Exempt foreign employment income (enter $0 if there is nothing to report).
  • Foreign rental income gross amounts (this amount needs to be the same as label E)
  • Other foreign income deductible expenses (enter the total rental deductions to be claimed)
  • Foreign rental income foreign tax paid
  • During the year did taxpayer own, or have an interest in, assets located outside Australia which had a total value of AUD$50,000 or more?

Claiming exempt foreign employment income

Complete the following fields in the item 20 worksheet:

  • Details of the foreign source income
  • Country
  • Exempt foreign employment income
  • Exempt foreign income tax paid
  • During the year did taxpayer own, or have an interest in, assets located outside Australia which had a total value of AUD$50,000 or more?

As per ATO's instructions and worksheet, exempt foreign employment income is not added to the assessable foreign source income (label E).

CMN.ATO.INCDTLS.000357 - Foreign employment income non-payment summary details are incomplete

If there is no exempt foreign employment income to report then you should complete,

  • foreign income employer name (if irrelevant then enter NA or not applicable), and
  • employment income-non PAYG income ($0 if nothing to report), and
  • exempt foreign employment income field should be blank.

Annual taxation statement

If you’ve created a 2020 or later tax return and entered ATS data prior to the 2021.0.4 version, please refresh the tax return by opening the ATS schedule along with the related worksheet (Item 13, Item 20, Item 18, Item 24 category 4) where the data is transferred. This will update the return including the tax return print.

Is Software Assistant compatible with cloud-based sync software such as Dropbox, Google Drive, One Drive?

We do not recommend the use of cloud syncing software such as Drop Box, Google Drive, One Drive etc due to the nature of the Software Assistant database. Software Assistant's database engine will lock files when they are in use and may cause errors and data corruption as the cloud software tries to sync these files.

If the user still decides to use these cloud based software then we cannot be held responsible for any data loss and cannot assist in any data restoration.

Update error - MS17EBF.tmp being detected by antivirus

If the MS17EBF.tmp is being detected by the antivirus software then you will need to add it to exceptions or pause the antivirus before running the update.

How do I uninstall Software Assistant?

  1. Open the Windows Control Panel
  2. Locate the application named 'Assistant'
  3. Uninstall the application. 

*Warning* Removing the Assistant application before taking a backup of your files may result in data loss. 

'Network initialization failed: Path not found' is shown when trying to open or upgrade Software Assistant.

You may need to 'Configure BDE' if your database is on a server or network drive.

  1. Open Register Assistant via the Windows Start Menu (run a search for the application)
  2. Click on Advanced
  3. Ensure the Data directory path is correct
  4. Click on Configure BDE
  5. Close the form
  6. Re-run the update or upgrade

How do I download updates for Software Assistant?

There are numerous ways of downloading updates for Software Assistant.

    1. When a new update is released, we will send notification emails to all existing clients. The email will contain a download link to the update.
    2. When a new update is released, you will be automatically notified within Software Assistant via a popup message
    3. You can download updates directly from our website. Click here for latest updates

How do I download Software Assistant’s complete installation or upgrades?

  1. Login to your user account from this link. If you have forgotten these details you can reset your password
  2. Click on ‘Update Centre’ from the left hand navigator
  3. You will be taken to the download page which will list all available downloads.

Installation error – 'Common 1722'

If you are installing or upgrading Software Assistant and encounter an error stating 'common 1722' that is typically caused by anti virus software erroneously intervening during the install/upgrade process, resulting in a failure to correctly install.

We recommend you affirm Software Assistant as a trusted source within your anti virus software's "safe software listing" (located within your anti virus software). Please call your anti virus software supplier if help is required to complete this task, not Thomson Reuters support as we do not provide support for your anti virus software.

An alternative method would be to turn off your anti virus software whilst installing/upgrading. Remember to turn it back on, once the process is complete. This is not recommended as it may Leave your practice vulnerable for a short period.

If you are still receiving the error after amending your anti virus software's "safe" listing, please contact Thomson Reuters support.

Installation error – 'All licenses used'

If you are receiving an error stating "All Licenses used" upon registering Software Assistant on various machines, it could mean that Software Assistant is registered on more computers than what was purchased I renewed for 2019 or there could be an error upon registration.

If you have exceeded the license number you paid for, please call our sales staff who will be happy to discuss the discounted pricing structure of an extra license. 1800 074 333 (select sales) or contact your client manager directly.

If you have not exceeded the license number, please call or email support who will work through the issue with you.

Error 1722

a)      Ensure Assistant is closed on all computers (if you have Practice Assistant, please check the Diary is not opened in the background)

b)      If you have an antivirus on your computer, please temporarily switch it off. You can do this by right-clicking your antivirus icon in the Task Bar and hit exit or pause protection.

Unable to find Network drive - invalid drive

  1. Open Windows Start Menu and type “Register Assistant”
  2. Select advanced
  3. Change directory from your network drive to C:\ProgramData\Software Assistant\Assistant\Data
  4. Click on configure BDE
  5. Apply the update
  6. Open Register Assistant and change the data directory back to the network drive's data folder

How to re-install the full installation of Software Assistant?

If you are installing the software on the computer that the database is stored on, ensure you back up the database to an external hard drive or USB before uninstalling the software. Refer to the article, "How is the Software Assistant database transferred between computers?"

Next, download and install the full installation from the update centre page by logging into the customer portal.
https://www.softassist.com.au/Login.aspx

How to register the computer?
To register Software Assistant, select "Start | All programs | Software Assistant | Register Assistant" and enter the username and password.

If you have forgotten your password then click on this link: https://www.softassist.com.au/PwdRecovery.aspx

Check the following is what you have subscribed to and wish to register on your computer: Tax, Ledger, ASIC Register and/or Practice Assistant.

Make sure you are connected to the internet then click on the "Register | De-register" button to retrieve your activation codes electronically. Your registration details can also be accessed by logging into your account on our website or by calling the support desk on 1800 074 333.

Finally, move the database back to the original location to restore it. You will need to re-enter the agent details in Options.

How do I post for closing inventory / livestock?

Make sure to transfer the inventory account or livestock account from the master chart of accounts before posting to them then follow the instructions below.

  1. Go to Postings tab
  2. Click on Transaction Journal Wizard Transaction Journal Wizard.PNG
  3. Select Closing Stock Adjustment
  4. Enter the inventory/ livestock details
  5. Click on the Transfer button to post the transactions

Investment Manager

Thomson Reuters Software Assistant team is aware of the limitations for Investment Manager in Ledger Assistant. If you are experiencing issues, please send us an email to supportanz@thomsonreuters.com with the client's data attached and highlight what is the problem you are facing and what is the correct result.

 

Known issues:

  • Unit price is shown as a negative figure
  • The opening balance of the unit price showing a different amount
  • Calculation of cost base - Cost average per share vs Cost basis per share
  • Transfer of investment posting amounts are incorrect

We recommend managing the investments in Microsoft Excel as it has diverse tools to easily and effectively manage the investment portfolio.

How do I post for closing inventory / livestock?

Make sure to transfer the inventory account or livestock account from the master chart of accounts before posting to them then follow the instructions below.

  1. Go to Postings tab
  2. Click on Transaction Journal Wizard Transaction Journal Wizard.PNG
  3. Select Closing Stock Adjustment
  4. Enter the inventory/ livestock details
  5. Click on the Transfer button to post the transactions

How do I create rental property accounts?

  1. Go to Postings tab
  2. Click on Transaction Journal Wizard Transaction Journal Wizard.PNG
  3. Select Setup Rental or Member Accounts
  4. Enter the name of the property (maximum character length with spaces is 42)
  5. Click on OK

If you have another rental property then repeat the steps and increase the Property ID number.

If you have more than 9 rental properties then you will need to increase the account length to 5 by going to client details > ledger tab.

How to import transactions from a CSV file

  1. Select "File | Import data | Import ledger transactions" menu item in order to import comma-delimited or Tab-delimited file of transactions.
  2. You will have to set up the link between the accounts in the other package and accounts you use in Ledger Assistant. Therefore if the account link for the client has not been created, Ledger Assistant will suggest you set up this link prior to importing the file.
  3. First of all Ledger Assistant will display the columns of the selected import file. You will have to select the column type for each of the columns you wish to use. The following mandatory columns you must always nominate: Date, Account number, Amount (or Debit and Credit). The Balance category can be used for account balances without natural sign such as the export file of MYOB account balances.
    Since the QuickBooks export files usually do not have the account numbers, it is important to nominate QB Account Type and QB Account Name columns. These columns will then be used to match the QuickBooks accounts with the Ledger Assistant's accounts.
    Once the type of the columns has been selected and accepted by clicking on the button with the green tick image, Ledger Assistant will display the Import Transactions form that will show all transactions from the selected file.
  4. Now you will have to select the appropriate account for every transaction in the import file. When you select one match, Ledger Assistant will scan all the transactions and assign the same match for other transactions with the same account number. Header accounts can be indicated by using the account number "-1". Transactions with the account number "-1" will not be imported.
    When importing transactions from the internet banking system, the account numbers will not be present. Then you can use Rules to help you allocate the account number to each of the transactions.
  5. When all the transactions have been linked to the appropriate accounts, the file can be imported by clicking on the Transfer button.

Ledger Assistant will save the profile in the client's folder and if the next import file has the same accounts - Ledger Assistant will import it right away without prompting to setup the account link. If more than one profile is used for the client, Ledger Assistant will ask you to select the profile name every time you import the file. If the new accounts have been detected in the import file, Ledger Assistant will prompt you to set the link.

Random characters appearing on letters/ financial notes templates

The random characters will appear when you use MS word to edit the RTF templates. You should open the file with notepad or wordpad; otherwise go to File > Maintain templates > Notes to financial report and open the relevant template and click on the save button to re-save the file, which will remove the random characters.

How do I allocate profits to beneficiaries/members

Check you have setup beneficiaries/members accounts correctly. Refer to "How do I set up beneficiary/member accounts"

  1. Go to the Postings tab.
  2. Click on Transaction Journal Wizard Transaction Journal Wizard.PNG.
  3. Click on Profit Distribution/Member Accounts Allocation.
  4. Enter the % share or $ amount.
  5. Click on Transfer to post the transactions for the profit distribution to the beneficiaries/members.

How do I manually post to GST account

Post to 3529 GST payments/refunds account; otherwise, "G18 - Adjustments" will not calculate correctly in the GST report.

How do I set up beneficiary/member accounts

  1. Open client details panel
  2. Go to the Ledger tab
  3. Enter the number of beneficiaries/members
  4. Go to the Other tab
  5. Enter a number (starting from 1, not 01) and name (optional - percentage of income to be split)
  6. Go to the ledger > Postings tab > Transaction Journal Wizard > Setup Rental or Member Accounts
  7. Select the member then click on OK

Repeat the steps based on the number of beneficiaries/members listed for the entity.

If you have more than 9 beneficiaries/members then make sure to increase the account length to 5 or 6 by going to client details > ledger tab.

If you cannot see the member's name on the member's statement in the financial report then you need to follow the instructions above. Re-open the ledger if the software does not refresh.

What happens when the subscription ends?

When the Tax Assistant subscription ends, the system will automatically switch to read-only access for all the tax returns.

Additionally, if you don't plan to renew the Ledger Assistant subscription, please let the support team know at the end of the expiry date so we can enable read-only access for it as well; otherwise, it will be locked if no other licenses are renewed.

I cannot get my company logo to show in various letter templates

To insert your company logo into a letter template or any image to the letters or notes template:

  1. Locate the image file.
  2. Right-click on the file and select Edit.
  3. Select the whole image (shortcut key is CTRL + A).
  4. Select 'Edit | Copy' (shortcut key is CTRL + C).
  5. On the software, go to File > maintain templates and select either letters templates or notes to accounts.
  6. Open the Assistant Letter Editor located on your taskbar.
  7. Select the desired template.
  8. Left-click in the place where you wish to insert the image. There needs to be a blank line on the very top of the page so insert the image in the line below if you want the image to be on the top of the page.
  9. Press 'Shift + Insert' or 'CTRL+V' to paste the image.
  10. Click on the Save button.

How do I enter previous years transaction entries in the Ledger?

To create entries for a past financial year in the present year, you’ll need to configure that client’s ledger for a previous year.

  1. Open the Client Details form.
  2. Click on the Ledger tab.
  3. In the 'Year ends' field, enter a previous financial year.
  4. Click on the Ledger button. A general ledger will be created for the client with the current period being the year you specified.
  5. To create transactions for a later year, you have to double click on the 'Close Year' command.

The 'HP liability' account appears as an asset in the financial report.

Negative “Interest bearing liability” accounts (accounts 3200 – 3299) will be displayed as assets in the financial report. To force an account to stay in liability section, edit the account (“HP liability” in this case) in the accounts page by activating “Persistent category” option.

Bank feeds: How do they work?

Bank feeds are available at $22 per bank account annually with no ongoing fees or restrictions on number of downloaded transactions.

Order bank feeds on our order form. Bank feeds management will be added to your user portal, under the registrations section.

Use bank feeds management to register bank details. Net banking credentials will be required. Check with your client that the net banking account has an SMS code confirmation or any other security measure to prevent unauthorized transactions before registering the net banking details.

The bank feeds ID will be generated for each registered bank account and all available transactions will be downloaded to your user portal (usually three months of transactions). We use third-party services from Yodlee to retrieve the transactions.

The transactions will be refreshed automatically every night and stored in your user portal.

  1. Open ledger in Ledger Assistant and edit the appropriate bank account.
  2. Enter the bank feeds ID as generated in the user portal to associate the ledger account with the bank feeds connection.
  3. Select 'File > Import data > Import bank feeds' when ready to download bank transactions.
  4. Select the bank account from the accounts associated with the bank feeds and a period for which you wish to retrieve transactions.
  5. Transactions will be imported to the transaction import screen where Rules can be used to automatically allocate the account numbers to the transactions based on keywords in the transaction description, date, reference and other criteria.

Training videos:

What to do if you receive error $2501 upon opening Report Designer.

Please restart your machine and retry. If the problem persists, contact Software Assistant.

'Index is out of date' is shown when trying to open a return or ledger

If this occurs when you are trying to open Ledger:

  1. Close the Ledger.
  2. Select 'Tools > Repair ledger files'.
  3. Try to re-open the Ledger.

If this occurs when you are trying to open a tax form:

  1. Close Software Assistant.
  2. Open Verify and backup data via the Windows Start Menu
  3. Tick only the first three boxes.
  4. Click 'Proceed'.
  5. Re-open Software Assistant.

How to separate motor vehicle expenses in the financial reports

Step-by-step guide:

1. The account length in the ledger should be 5 or 6 digits (with subaccounts). If it is not, change the account length in the client details form, LEDGER tab, then select “Tools | Repair accounts | Fix account length” in the ledger.

2. Manually create header accounts for each vehicle, 750001, 750002 etc. (or 75001, 75002 etc for 5-digit long account).

It is a header account and it should keep the name ‘motor vehicle’.

MV account.JPG

3. Create transactions to motor vehicle accounts. Use the master codes and subaccounts to represent motor vehicle (if account 750001 is “Car1” then 751001 account will be “Fuel and motor oil” for “Car1”):

4. Print the financial report. When the motor-vehicle header account exists, the Notes to Financial Statements will print all subaccounts with balances for the motor vehicles as shown:

 MV report.png

Please note, the above will print only if you allow subaccounts in the financial report options.

How to write off the asset and keep it in the Asset Manager?

To write off the asset and keep the asset in the Asset Manager for future years, do not select a depreciation method and manually enter the amount in the Decline in value and Deduction for decline in value fields.

The asset will be shown in the future years with a $0 balance in Asset Manager till you either delete the asset or record the disposal details.

How to edit the notes to financial statement?

To edit the notes to the financial statement for all entities:

  1. Go to File > Maintain templates > Notes to accounts.
  2. Click on the Letter Editor located on the taskbar.
  3. Select the relevant report for the entity reporting type.
  4. Make the change and click on the Save button.

To edit the notes to the financial statement for the specific client:

  1. Open the client's ledger.
  2. Select New > Client's notes to financial statement.
  3. Click on the Letter Editor located on the taskbar.
  4. Select the relevant report.
  5. Make the changes and click on the Save button.

If you ever want to delete it in the future, the customised file will be located in the client's folder section so you will right-click it and select delete. This will set the financial statement note to the default file.

Update Error - Invalid Username or password. No license recognised

When updating the software to the latest version, users may encounter this error at the registration step. If the user closes the registration form at this stage then the update will fail and will rollback to the previous version and show an Error 1722.

To fix this error please make sure you have entered the correct username and password into the registration form.

Please note that the registration details are the same details used to login to the Software Assistant website portal and not the password used to log into the program.

If you have forgotten your password then you can click on the link below to reset it.

https://www.softassist.com.au/PwdRecovery.aspx

Once you have reset the password, run the update again and then enter the new password once you reach the registration stage of the update.

If you have multiple computers please make sure the same password is entered on each computer.

 

What happens when the subscription ends?

When the Tax Assistant subscription ends, the system will automatically switch to read-only access for all the tax returns.

Additionally, if you don't plan to renew the Ledger Assistant subscription, please let the support team know at the end of the expiry date so we can enable read-only access for it as well; otherwise, it will be locked if no other licenses are renewed.

Validation/Lodgment - ERROR_TAXONOMY_LOAD

You may encounter the error 'ERROR_TAXONOMY_LOAD' when validating or trying to lodge a return.

For example: ERROR_TAXONOMY_LOAD: An error occurred while loading taxonomy "file://C:/Program Files (x86)/Software Assistant/Assistant/SBR2/Taxonomy/schema/ ..."

This error is due to McAfee Total Protection security software flagging a false positive. 

Click on the guide below for instructions to resolve this error:
Validation/Lodgment - ERROR_TAXONOMY_LOAD

How to setup machine credential

To connect Software Assistant to the ATO's practitioner lodgment service (PLS) and enable prefill and lodgement, you will need to set up the machine credential. Please note, the software ID is not required due to the fact Software Assistant is not a cloud software.

Refer to the ATO's instructions on how to download the machine credential from the link below.
https://info.authorisationmanager.gov.au/guide-how-to-install-a-machine-credential

If you need help to download the machine credential you should contact the ATO's support line on 1300 287 539 (select option 3 for RAM enquiries) between:

  • 8.00am and 8.00pm, Monday to Friday
  • 10.00am and 4.00pm (AEST), Saturday and Sunday.

To enable the ATO's extension (ATOBE) on Chrome:

  1. On your computer, open Chrome Chrome.
  2. At the top right, click More  More and then  More tools and then Extensions.
  3. On the ATO's extension, click on the Toggle icon.

To enable the ATO's extension (ATOBE) on Firefox:

  1. Open Fixfore.
  2. Click/tap on the Menu button, and click on Add-ons.
  3. Click on Extensions.
  4. On the ATO's extension, click on Enable.

Make sure to reset the internet browser before going to the RAM website. To access the RAM website, click on the link below.
https://authorisationmanager.gov.au/#/login

Once you have downloaded your M2M credential, please follow these steps to enable authentication via M2M on Software Assistant.

  1. Navigate to the Software Assistant Options.
  2. Click on the ATO tab.
  3. For the M2M location, leave it as default if you have saved the M2M credential file in the default location given by the ATO. Otherwise, choose the custom option and select the location where you have saved your machine to machine credential.
  4. Enter your M2M password.
  5. Click ‘Ok’.

Communication Exception occurred connecting to Vanguard STS

Generally, this error indicates the Windows date/time is set incorrectly. Check to ensure your date and time are set correctly via the Windows clock at the bottom right corner of your screen. Refer to Microsoft's instructions to change the time on your computer, CLICK HERE.

Additionally, this error can appear if a Firewall is active and is blocking the connection between yourself and the ATO. Try disabling your Anti-virus or Firewall and attempt to re-lodge.

If all else fails then there is an issue with your machine credential. You should delete the machine credential and get a new one from the ATO's relationship manager. Refer to the "How to setup machine credential" topic.
The default location of the machine credential is C:\Users\[USER]\AppData\Roaming\ATOMAS.

Error calling SBR Core Services/ Send Request Failed error

Most likely the ATO's PLS server is experiencing technical issues or under maintenance. To view the ATO's PLS status, CLICK HERE.

If the status is operational then contact the support team to troubleshoot the issue further.

How do I lodge an amendment for an Individual Return?

In order to lodge an Individual amendment form, you must have already lodged the original form and it must be in an ‘Accepted’ state.

  1. Open the original tax return.
  2. Make sure the status is marked as ‘Accepted’.
  3. Click on the arrow next to the ‘New’ button.
  4. Select ‘Tax forms’ and then ‘AR – Amend return or activity statement’ for 2011 and newer returns or ‘AI – Amendment of individual return’ for 2010 and earlier returns.
  5. Complete the amendment details, save and lodge the amendment return.

CMN.ATO.GEN.EM0002

If you are seeing the lodgement error, CMN.ATO.GEN.EM0002 lodgment failed Contact the ATO Error code {Code}, then check the date fields in the tax return is correct. For example, taxpayer's date of birth, spouse's date of birth etc.

An unrecoverable error occured/ An unknown exception occurred.

To resolve the issue, reinstall Microsoft Visual C++ 2010 Redistributable Package (x86), click here to download the file.

If the problem persists then you should reinstall the machine credential. Refer to the FAQ topic, "How to setup machine credential."

Lodgement error SBR.GEN.FAULT.GENERALERRORINCORE

Lodgement Error - SBR.GEN.FAULT.GENERALERRORINCORE
An unhandled error occurred within Cores Services.
An unhandled error occurred within Cores Services. Record the details of the message and contact the agency service desk.

Most likely the ATO's PLS server is experiencing technical issues or under maintenance. To view the ATO's PLS status, CLICK HERE.

If the status is operational then contact the ATO on 13 72 86 between 8.00am–6.00pm (local time) Monday to Friday. You will need to quote the SBR.GEN.FAULT.GENERALERRORINCORE error and notify them whether you are a tax agent and/or BAS agent.

The reason you are receiving the above error is from an ATO backend error when processing the agent details. Most likely, you are registered as a tax agent and BAS agent, which is causing an issue on the ATO's end. The ATO  has advised that clients affected by this error will need to contact  ATO to resolve this issue.

V39 Duplicate File Number

V39 duplicate file number is a common lodgement error for the prior year tax returns. Usually, the prior year tax return takes about 2-3 days to show on the tax agent portal, if they don't appear by then, you will need to lodge the prior year tax returns as an amendment by completing the amendment schedule so the tax return does not appear as a duplicate on the ATO's system.

How to lodge prior year tax returns (2015 and older)?

You need to register for the PLS prior-year service (a.k.a. ELS) with the ATO, refer to the ATO's website, CLICK HERE.

Once the ATO has sent you the ELS details, in the software, go to Options > ATO tab and enter the ELS approval No, ELS user ID and select the office of lodgement then click on the OK button.

How to setup machine credential

To connect Software Assistant to the ATO's practitioner lodgment service (PLS) and enable prefill and lodgement, you will need to set up the machine credential. Please note, the software ID is not required due to the fact Software Assistant is not a cloud software.

Refer to the ATO's instructions on how to download the machine credential from the link below.
https://info.authorisationmanager.gov.au/guide-how-to-install-a-machine-credential

If you need help to download the machine credential you should contact the ATO's support line on 1300 287 539 (select option 3 for RAM enquiries) between:

  • 8.00am and 8.00pm, Monday to Friday
  • 10.00am and 4.00pm (AEST), Saturday and Sunday.

To enable the ATO's extension (ATOBE) on Chrome:

  1. On your computer, open Chrome Chrome.
  2. At the top right, click More  More and then  More tools and then Extensions.
  3. On the ATO's extension, click on the Toggle icon.

To enable the ATO's extension (ATOBE) on Firefox:

  1. Open Fixfore.
  2. Click/tap on the Menu button, and click on Add-ons.
  3. Click on Extensions.
  4. On the ATO's extension, click on Enable.

Make sure to reset the internet browser before going to the RAM website. To access the RAM website, click on the link below.
https://authorisationmanager.gov.au/#/login

Once you have downloaded your M2M credential, please follow these steps to enable authentication via M2M on Software Assistant.

  1. Navigate to the Software Assistant Options.
  2. Click on the ATO tab.
  3. For the M2M location, leave it as default if you have saved the M2M credential file in the default location given by the ATO. Otherwise, choose the custom option and select the location where you have saved your machine to machine credential.
  4. Enter your M2M password.
  5. Click ‘Ok’.

How to setup machine credential

To connect Software Assistant to the ATO's practitioner lodgment service (PLS) and enable prefill and lodgement, you will need to set up the machine credential. Please note, the software ID is not required due to the fact Software Assistant is not a cloud software.

Refer to the ATO's instructions on how to download the machine credential from the link below.
https://info.authorisationmanager.gov.au/guide-how-to-install-a-machine-credential

If you need help to download the machine credential you should contact the ATO's support line on 1300 287 539 (select option 3 for RAM enquiries) between:

  • 8.00am and 8.00pm, Monday to Friday
  • 10.00am and 4.00pm (AEST), Saturday and Sunday.

To enable the ATO's extension (ATOBE) on Chrome:

  1. On your computer, open Chrome Chrome.
  2. At the top right, click More  More and then  More tools and then Extensions.
  3. On the ATO's extension, click on the Toggle icon.

To enable the ATO's extension (ATOBE) on Firefox:

  1. Open Fixfore.
  2. Click/tap on the Menu button, and click on Add-ons.
  3. Click on Extensions.
  4. On the ATO's extension, click on Enable.

Make sure to reset the internet browser before going to the RAM website. To access the RAM website, click on the link below.
https://authorisationmanager.gov.au/#/login

Once you have downloaded your M2M credential, please follow these steps to enable authentication via M2M on Software Assistant.

  1. Navigate to the Software Assistant Options.
  2. Click on the ATO tab.
  3. For the M2M location, leave it as default if you have saved the M2M credential file in the default location given by the ATO. Otherwise, choose the custom option and select the location where you have saved your machine to machine credential.
  4. Enter your M2M password.
  5. Click ‘Ok’.

CMN.ATO.INCDTLS.000381 / CMN.ATO.INCDTLS.000384 / CMN.ATO.GEN.XML04

These validation errors are associated with the item 13 worksheet. You need to complete the two fields for the relevant income category by entering $0 in the empty field, refer to examples below.

For example - CMN.ATO.INCDTLS.000381 validation error:
When reporting an amount for distributions from trusts then you need to complete the following fields:
(1) Managed investment scheme field, and
(2) Other income, and
(3) Type.
item 13 distribution from trust.JPG

 

Another example, CMN.ATO.INCDTLS.000384:
When reporting an amount for franking distributions from trusts then you need to complete the two following fields:
(1) Financial investments, and
(2) Other income.
item 13 franking distrubtion from trust.JPG

 

If you have entered deductions at "Other deductions related to distribution" then you will need to enter an amount or $0 at:

  • Landcare operations expenses, and
  • Other deductions related to distribution relating to: Managed investment scheme.

CMN.ATO.INCDTLS.000386 - Non-primary production other deductions from trusts amount details are incomplete.

Validation errors:

  • CMN.ATO.INCDTLS.000386 - Non-primary production other deductions from trusts amount details are incomplete.
  • CMN.ATO.GEN.XML04 - A mandatory field has not been completed.
    The element 'PartnershipsNonPrimary' in namespace ...

This validation error is associated with the item 13 worksheet when there is an amount at "Other deductions related to distribution" and the distribution amount is from a trust. You will need to enter an amount or $0 in the fields listed below:

  • Landcare operations expenses, and
  • Other deductions related to distribution relating to: Managed investment scheme.

CMN.ATO.IITR.730471 - Landcare operations expenses must be provided

If there is no amount claimed at landcare operations expenses then enter $0 at that label located in the item 13 worksheet to pass the validation error. 

Annual taxation statement

If you’ve created a 2020 or later tax return and entered ATS data prior to the 2021.0.4 version, please refresh the tax return by opening the ATS schedule along with the related worksheet (Item 13, Item 20, Item 18, Item 24 category 4) where the data is transferred. This will update the return including the tax return print.

CMN.ATO.IITR.000238 - Share of net income from trusts less capital gains, foreign income and franked distributions is invalid.

According to the ATO's explanation for the CMN.ATO.IITR.000238 validation error, the type code is not required for the negative or zero amount at item 13U (distribution from trusts) so you will need to remove the type code on the first item 13 worksheet to not populate the type code to the tax return and this will resolve the validation error.

Update Error - Invalid Username or password. No license recognised

When updating the software to the latest version, users may encounter this error at the registration step. If the user closes the registration form at this stage then the update will fail and will rollback to the previous version and show an Error 1722.

To fix this error please make sure you have entered the correct username and password into the registration form.

Please note that the registration details are the same details used to login to the Software Assistant website portal and not the password used to log into the program.

If you have forgotten your password then you can click on the link below to reset it.

https://www.softassist.com.au/PwdRecovery.aspx

Once you have reset the password, run the update again and then enter the new password once you reach the registration stage of the update.

If you have multiple computers please make sure the same password is entered on each computer.

 

Usable special characters when changing your password for Customer Login

Special characters useable for the login password are:

  • !
  • @
  • $
  • %
  • &
  • *
  • ?

Cannot load driver' is shown when opening the Assistant Diary.

This error is related to your printer drivers. This usually occurs when your printer is using a “Universal Print Driver” rather than the individual driver for your printer. Please download the individual printer driver for your printer from the manufactures website rather than using a Universal Print Driver.

Error reading PrintDialog1.Copies: Operation not supported on selected printer

You will need to re-select the default print from Control Panel.

How to hide TFN on the tax return printout.

To hide the TFN,

  1. Click on the Print button.
  2. Click on the More button (located towards the top right-hand corner).
  3. Tick the Hide TFN box.

hide TFN.png

How do I allocate profits to beneficiaries/members

Check you have setup beneficiaries/members accounts correctly. Refer to "How do I set up beneficiary/member accounts"

  1. Go to the Postings tab.
  2. Click on Transaction Journal Wizard Transaction Journal Wizard.PNG.
  3. Click on Profit Distribution/Member Accounts Allocation.
  4. Enter the % share or $ amount.
  5. Click on Transfer to post the transactions for the profit distribution to the beneficiaries/members.

Update Error - Invalid Username or password. No license recognised

When updating the software to the latest version, users may encounter this error at the registration step. If the user closes the registration form at this stage then the update will fail and will rollback to the previous version and show an Error 1722.

To fix this error please make sure you have entered the correct username and password into the registration form.

Please note that the registration details are the same details used to login to the Software Assistant website portal and not the password used to log into the program.

If you have forgotten your password then you can click on the link below to reset it.

https://www.softassist.com.au/PwdRecovery.aspx

Once you have reset the password, run the update again and then enter the new password once you reach the registration stage of the update.

If you have multiple computers please make sure the same password is entered on each computer.

 

How to register or refresh the license on a computer?

To register or refresh the Software Assistant subscription, select "Start | All programs | Software Assistant | Register Assistant" and enter the username and password as per login details for the customer portal.

If you have forgotten your password then click on this link: https://www.softassist.com.au/PwdRecovery.aspx

Check the following is what you have subscribed to and wish to register on your computer: Tax, Ledger, ASIC, Practice Assistant

Make sure you are connected to the internet then click on the "Register | De-register" button to retrieve your activation codes electronically. Your registration details can also be accessed by logging into your account on our website.

'Assistant has NOT been registered’ is shown when trying to open Software Assistant.

  1. Open Register Assistant via the Windows Start Menu (run a search for this application)
  2. Ensure the software is showing as registered. Complete the registration process otherwise.

'DATA directory is blank or does not contain 'Clients.DB'' is shown when trying to Configure BDE

This error occurs when there is no Clients.DB file in the folder you are trying to link Assistant with. Verify that your data directory is correct. You must have a Clients.DB file in your data directory. If not, you are either pointing to the wrong directory, or you may have a corrupt DB file.

When trying to register Software Assistant, no activation codes appear, or 'Cannot find server' is shown.

If no activation codes appear when you click try to register Assistant, check to make sure no firewall programs are blocking the registration form from accessing our server. This is common with CA, Norton, BitDefender, Trend and Avast Anti-virus. Either disable the firewall completely or add an exception to allow “register.exe” to access the internet. This file can be found in the following location:  C:\Program Files (x86)\Software Assistant\Assistant

If you receive a “Cannot find server” error message, check that your Internet connection is active and try again.

If you are still unable to register, you may be able to register the software manually.

How can I de-register Software Assistant?

Follow the steps below to de-register Software Assistant from your computer.

  1. Open Register Assistant (run a search for this application via your Windows Start Menu)
  2. Un-tick the modules that you wish to de-register.
  3. A message will appear asking if you would like to de-register the module, click 'Yes'.
  4. Click on the 'Register' button.
  5. The registration form will connect to our server and de-register the selected modules from your computer.

You can now register Software Assistant on another computer.

I receive the error 'Assistant’s registry items have been detected in virtual store'

Please contact us for assistance with this issue. 

How do I manually register Software Assistant?

If you are having firewall problems when trying to register then you can register Software Assistant manually by following these steps.

  1. Open Register Assistant via your Windows Start Menu (run a search for this application). 
  2. Tick the modules you wish to register. Do not close this form yet.
  3. On our website, Login to your user account 
  4. Select 'My Registrations' from the navigator.
  5. Click on the '+ Register' button
  6. Enter your Computer Name, Computer User and Serial Number in the boxes provided, then click on the green tick to generate an Activation code. You can find this information from the Register Assistant form you opened earlier. 
  7. Under the selected module you will now have an Activation code listed. Copy this code into the Activation code box of the Register Assistant form to register each module.

How do I create rental property accounts?

  1. Go to Postings tab
  2. Click on Transaction Journal Wizard Transaction Journal Wizard.PNG
  3. Select Setup Rental or Member Accounts
  4. Enter the name of the property (maximum character length with spaces is 42)
  5. Click on OK

If you have another rental property then repeat the steps and increase the Property ID number.

If you have more than 9 rental properties then you will need to increase the account length to 5 by going to client details > ledger tab.

How to lodge a Reportable Tax Position Schedule

You may encounter the error message when completing the Company Tax Return:

CMN.ATO.CTR.500002 - Reportable Tax Position Schedule must be attached

Unfortunately Tax Assistant does not have the capability to complete and lodge a Reportable Tax Position Schedule. If you are required to lodge the schedule along with the Company return then you will need to lodge the return via mail. 

Please follow the steps below to print and lodge the Company return:

  1. Answer YES at item 25 'Are you required to lodge a reportable tax position schedule'
  2. Validate the return until you're only left with the error CMN.ATO.CTR.500002 - Reportable Tax Position Schedule must be attached. Green warning messages can be ignored
  3. Then click on the Print button at the top
  4. Make sure you have 'Cover page' and 'Company return' ticked. Please note that the ATO will not accept the summary printout
  5. Then go to the link below to download the Reportable Tax Position Schedule from the ATO website:

    https://www.ato.gov.au/Forms/Reportable-tax-position-schedule-instructions-2021/

  6. Complete the schedule and then print it off and mail it along with the 2021 Company return to the address shown below:

    Australian Taxation Office
    PO Box 9845
    [insert the name and postcode of your capital city]

How to lodge a Reportable Tax Position Schedule

You may encounter the error message when completing the Company Tax Return:

CMN.ATO.CTR.500002 - Reportable Tax Position Schedule must be attached

Unfortunately Tax Assistant does not have the capability to complete and lodge a Reportable Tax Position Schedule. If you are required to lodge the schedule along with the Company return then you will need to lodge the return via mail. 

Please follow the steps below to print and lodge the Company return:

  1. Answer YES at item 25 'Are you required to lodge a reportable tax position schedule'
  2. Validate the return until you're only left with the error CMN.ATO.CTR.500002 - Reportable Tax Position Schedule must be attached. Green warning messages can be ignored
  3. Then click on the Print button at the top
  4. Make sure you have 'Cover page' and 'Company return' ticked. Please note that the ATO will not accept the summary printout
  5. Then go to the link below to download the Reportable Tax Position Schedule from the ATO website:

    https://www.ato.gov.au/Forms/Reportable-tax-position-schedule-instructions-2021/

  6. Complete the schedule and then print it off and mail it along with the 2021 Company return to the address shown below:

    Australian Taxation Office
    PO Box 9845
    [insert the name and postcode of your capital city]

Is Software Assistant compatible with cloud-based sync software such as Dropbox, Google Drive, One Drive?

We do not recommend the use of cloud syncing software such as Drop Box, Google Drive, One Drive etc due to the nature of the Software Assistant database. Software Assistant's database engine will lock files when they are in use and may cause errors and data corruption as the cloud software tries to sync these files.

If the user still decides to use these cloud based software then we cannot be held responsible for any data loss and cannot assist in any data restoration.

How do I allocate profits to beneficiaries/members

Check you have setup beneficiaries/members accounts correctly. Refer to "How do I set up beneficiary/member accounts"

  1. Go to the Postings tab.
  2. Click on Transaction Journal Wizard Transaction Journal Wizard.PNG.
  3. Click on Profit Distribution/Member Accounts Allocation.
  4. Enter the % share or $ amount.
  5. Click on Transfer to post the transactions for the profit distribution to the beneficiaries/members.

How do I post for closing inventory / livestock?

Make sure to transfer the inventory account or livestock account from the master chart of accounts before posting to them then follow the instructions below.

  1. Go to Postings tab
  2. Click on Transaction Journal Wizard Transaction Journal Wizard.PNG
  3. Select Closing Stock Adjustment
  4. Enter the inventory/ livestock details
  5. Click on the Transfer button to post the transactions

Does Software Assistant have Single Touch Payroll (STP) reporting capabilities?

We are not implementing STP reporting (Single Touch Payroll) in Software Assistant at this stage. 

What happens when the subscription ends?

When the Tax Assistant subscription ends, the system will automatically switch to read-only access for all the tax returns.

Additionally, if you don't plan to renew the Ledger Assistant subscription, please let the support team know at the end of the expiry date so we can enable read-only access for it as well; otherwise, it will be locked if no other licenses are renewed.

How to troubleshoot CMN.ATO.GEN.XMLXX validation error

CMN.ATO.GEN.XML01 and/or CMN.ATO.GEN.XML04 validation errors will appear in your validation form with the error CMN.ATO.IITR.730488 and this means there are issues with the data recorded in the income items on the tax return.

Try to resolve the validation errors by following the steps below.

  1. Highlight the CMN.ATO.GEN.XML04 or CMN.ATO.GEN.XML03 and open the validation report (see circled icon).
    print validation report.png
  2. In the validation report, you will see “The element ‘……’ in namespace”. This will list the worksheet associated with the error. In this case, it is the Gross Interest worksheet in which the data has imported from the prefill.
    validation report.png
  3. “List of possible elements expected” will mention what field in the worksheet is missing. If the worksheet is not necessary and there is no amount then delete it. If the worksheet is necessary, please fill in the expected fields in the worksheet.

CMN.ATO.TRT.432637 - Each Statement of Distribution must contain distribution amounts

A Statement of distribution must include an amount against at least one of these to clear error: Primary production incomeNon-primary production incomeFranked distributionsFranking creditTFN amounts withheldAustralian franking credit from an NZ company, TB Statement-Tax preferred amounts or TB Statement-Untaxed part of share of net income.

Tax Audit Alert not working

For the Tax Audit Alert to trigger,

  1. Enter the taxpayer's gender in the sex field of the client's details panel
  2. Select the occupation at item 1
  3. Record the deduction at the deduction items

The Alerts button will light up when the claimed deduction amount is above the ATO's average amount.

How to mark tax return as Final

Click in the box then press the space bar on the keyboard to mark the tax return as Final.

How to change the form's name shown in the client's folder

  1. Open the form
  2. Click on the Status button
  3. Enter the new name in the Caption field
  4. Click on OK
  5. Press F5 to refresh

Communication Exception occurred connecting to Vanguard STS

Generally, this error indicates the Windows date/time is set incorrectly. Check to ensure your date and time are set correctly via the Windows clock at the bottom right corner of your screen. Refer to Microsoft's instructions to change the time on your computer, CLICK HERE.

Additionally, this error can appear if a Firewall is active and is blocking the connection between yourself and the ATO. Try disabling your Anti-virus or Firewall and attempt to re-lodge.

If all else fails then there is an issue with your machine credential. You should delete the machine credential and get a new one from the ATO's relationship manager. Refer to the "How to setup machine credential" topic.
The default location of the machine credential is C:\Users\[USER]\AppData\Roaming\ATOMAS.

How do I lodge Taxable payments annual report

Taxable payments annual report is not available on Software Assistant.

As per ATO's instructions, you can lodge online through:

  • ATO online services for individuals and sole traders – select ‘Tax’ then ‘Lodgments’ then ‘Taxable payments annual report’.
  • the ATO Business Portal – select ‘Online forms’ from the menu then ‘Taxable

CMN.ATO.IITR.310066 - Capital Gains Tax schedule required

When the net capital gain is in excess of $10,000 a Capital Gains Tax schedule must be attached. The capital gains tax schedule and all other schedules are located on the navigator panel as shown.

 Capital gains tax schedule

CMN.ATO.IITR.200001 / CMN.ATO.IITR.200002 - Questions relating to the full individual return form must be answered

Items 18G, 19I, 19W and 20P are required to be answered (Y/N) to pass the validation error.

Please note, if item 19K and B is $0, you need will need to delete the $0 as it is not required.

If item 20P is blank and there is no worksheet for item 20 then,

  1. Open item 20 worksheet
  2. Enter something in the "Details of the foreign source income" field
  3. Click in the box to answer Y/N for label P
  4. Click on Exit
  5. Open the item 20 worksheet again
  6. Click on Delete and Exit

CMN.ATO.GEN.500054 - Intermediary declarer Australian Business Number has failed the algorithm check

Enter the tax agent's ABN in Options as the intermediary declarer refers to the tax agent.

Random characters appearing on letters/ financial notes templates

The random characters will appear when you use MS word to edit the RTF templates. You should open the file with notepad or wordpad; otherwise go to File > Maintain templates > Notes to financial report and open the relevant template and click on the save button to re-save the file, which will remove the random characters.

How do I lodge an early tax return

The early year of the tax return is not available. You can use the software to enter the data and print the tax return to mail it to the ATO. Make sure to cross out the year and mark the correct year on the tax return. Refer to the ATO website for more information.

Post your completed tax return to:
Australian Taxation Office
GPO Box 9845
[insert the name and postcode of your capital city]

Error calling SBR Core Services/ Send Request Failed error

Most likely the ATO's PLS server is experiencing technical issues or under maintenance. To view the ATO's PLS status, CLICK HERE.

If the status is operational then contact the support team to troubleshoot the issue further.

ERROR_ITEM_VALUE_INVALID_PATTERN : "XXXX" does not match the pattern "[0-9]{2}"

The telephone area code on the cover page and/or declaration page of the tax return can only be two digits long. You will need to delete and retype the telephone area code so the fields are correctly updated.

What happens when the subscription ends?

When the Tax Assistant subscription ends, the system will automatically switch to read-only access for all the tax returns.

Additionally, if you don't plan to renew the Ledger Assistant subscription, please let the support team know at the end of the expiry date so we can enable read-only access for it as well; otherwise, it will be locked if no other licenses are renewed.

I cannot get my company logo to show in various letter templates

To insert your company logo into a letter template or any image to the letters or notes template:

  1. Locate the image file.
  2. Right-click on the file and select Edit.
  3. Select the whole image (shortcut key is CTRL + A).
  4. Select 'Edit | Copy' (shortcut key is CTRL + C).
  5. On the software, go to File > maintain templates and select either letters templates or notes to accounts.
  6. Open the Assistant Letter Editor located on your taskbar.
  7. Select the desired template.
  8. Left-click in the place where you wish to insert the image. There needs to be a blank line on the very top of the page so insert the image in the line below if you want the image to be on the top of the page.
  9. Press 'Shift + Insert' or 'CTRL+V' to paste the image.
  10. Click on the Save button.

'Invalid date format' is shown when opening a return or worksheet.

To rectify this issue:

  1. Open the Windows Control Panel.
  2. Select Region and Language (or regional language and settings).
  3. Under 'Format' change to any other language.
  4. Press Apply
  5. Change language back to your preferred format
  6. Re-open the tax form.

When trying to print a report, you receive the '1722 RPC server unavailable' error.

This error is caused by your Firewall blocking access from Software Assistant to print. You must allow Assistant.exe permission through your Firewall or add this executable to your firewalls trusted list. es displayed are missing from Software Assistant’s Data folder. Restore the missing files.

How is the Software Assistant database transferred between computers?

There are a few ways of doing this. The easiest way would be to copy and paste the entire data folder from the current computer to the same location on the new computer. Alternatively, you can also mark and export the clients and then import them into the new computer.

Method 1: To copy the data folder (recommended method):

  1. Locate the data folder on the current computer. The default path is 'C:\ProgramData\Software Assistant\Assistant\Data'. You can check your location via Options > Directories in Assistant. 
  2. Connect a USB flash drive.
  3. Right click on the data folder and select 'Copy'.
  4. Navigate to the flash drive, right click and select 'Paste'.
  5. Insert the flash drive into the new computer.
  6. Copy the data folder from the USB flash drive to Assistant’s existing data folder on the new computer. Click 'Yes' when asked to overwrite the existing files.

Method 2: To transfer the clients using export/import:

  1. Right click on the client list and select 'Mark/Unmark clients …' .
  2. Click on mark 'All clients' and click 'Execute'.
  3. Select 'File > Export data > Marked clients'.
  4. Save the zip file to a USB flash drive.
  5. Connect the flash drive to the new computer.
  6. In Assistant, select 'File > Import data > Import exported clients'.
  7. Locate the zip file that you saved onto the USB drive, and click 'Open'.
  8. The clients will be automatically transferred into the client list.

How do I reset the Software Assistant layout?

  1. Click on the 'View' tab in Assistant.
  2. Select 'Default layout'.

How is a client activated or deactivated?

To deactivate a client:

  1. Select the client from the client list.
  2. Select 'File > Deactivate client'. The deactivated client will not be shown in the client list unless the 'Active' filter is disabled.

To activate an inactive client:

  1. Remove the tick from the 'Active' filter on the left-hand navigation bar.
  2. Find the inactive client from the list. Inactive clients are indicated by their pale colour.
  3. Select 'File > Activate client'. This command will only be available when an inactive client is selected.

When printing reports, the date format is incorrect.

  1. Open the Windows Control Panel.
  2. Select Region and Language (or Regional language and settings).
  3. Under 'Format' change to any other language and press Apply
  4. Change the 'Format' back to your preferred format.
  5. Re-open Tax Assistant

How do I restore from a backup file?

To fully utilise Software Assistant’s restore facility, you should set the backup feature to backup the database every day. This way you will have a wide range of backups to choose from. Assistant backup files are located in the Backup folder in Assistant’s Data folder.

To restore from a backup:

  1. Select 'File > Restore from backup…' to open the Restore data form.
  2. The Restore Data form will list all the backup files available to restore from, sorted from earliest to latest. Select the backup file from the list and click Next.
  3. The Restore Data form will now show contents of the backup file. From here you can choose to earlier restore all data for a particular client or restore only the selected documents.
  4. To restore all data for a client: select the client from the list, mark the 'Restore all client data' option and then click on Restore. Repeat this if you wish to restore data for another client.
  5. To restore only the selected document: select the client from the list, then in the Client’s folder window, select the document that you wish to restore, mark the 'Restore selected document' option and then click on Restore. Repeat this if you wish to restore another document.
  6. Click on the Close button to exit the Restore Data form.

Returns are not shown in the lodgment queue even after setting the return status to ‘signed’.

If you have set the return status to signed and it is still not showing up when you click on the PLS button, then the agent reference number in the Options form does not match the agent number in the tax return, or it is missing. Software Assistant will only include tax returns in the lodgment process if their agent reference number matches the one entered in the User section of Software Assistant’s Options.

  1. Open Software Assistant’s Options.
  2. Make sure the agent reference number in the tax return (at the bottom of the ‘consent’ page) matches the one used in Software Assistant’s Options.

'The directory is being controlled by another .net user' is shown when trying to open Assistant.

This problem can be caused by the computers on the network having a different database path to one another.

  1. Make sure everyone on the network has logged out of Software Assistant.
  2. Go to Assistant’s Data folder, usually 'C:\ProgramData\Software Assistant\Assistant\Data', unless your data is on a network drive.
  3. Locate the following files 'PDOXUSRS.NET' and 'PROXUSRS.LCK' and delete these files if present.
  4. Open Register Assistant via the Windows Start Menu (search for this application)
  5. Click on Advanced
  6. Check that the data directory is correct in the registration form then click on the 'Configure BDE' button.
  7. Repeat the above step on all computers. Make sure all computers have the same data path (the drive letter can be different but the rest of the path to Software Assistant’s data has to be identical on all computers).
  8. Open Verify and backup data via the Windows Start Menu (search for this application). 
  9. Tick the first three boxes only and click on ‘Proceed.’
  10. Attempt to run Software Assistant on all computers.

How do I lodge an amendment for an Individual Return?

In order to lodge an Individual amendment form, you must have already lodged the original form and it must be in an ‘Accepted’ state.

  1. Open the original tax return.
  2. Make sure the status is marked as ‘Accepted’.
  3. Click on the arrow next to the ‘New’ button.
  4. Select ‘Tax forms’ and then ‘AR – Amend return or activity statement’ for 2011 and newer returns or ‘AI – Amendment of individual return’ for 2010 and earlier returns.
  5. Complete the amendment details, save and lodge the amendment return.

When trying to view help by pressing the ‘F1’ key, nothing is displayed.

You may be missing certain Software Assistant help files, or your keyboard is configured incorrectly.

  1. If you have a Microsoft keyboard, make sure the ‘F-Lock’ key is turned ‘OFF’. Try to re-open the help files.
  2. If you still cannot access the help files, navigate to 'C:\Program Files\Software Assistant\Assistant\Help'. If you are using 64 bit Windows, this directory will be 'C:\Program Files (x86)\Software Assistant\Assistant\Help'.
  3. Check to see whether you have help files for the year you are working on. These will be indicated by the return name followed by the year. E.g. ITR20XX, FTR20XX, Forms20XX.
  4. If you do not have these files, please re-install Software Assistant or download the full-install from our website.

‘The client with the same TFN has been detected’ is shown when signing returns for lodgment

There are two or more records created with the same client’s TFN. The records have to be merged or deleted.

To delete a redundant client record:

  1. Untick the 'Active' checkbox on left-hand-side navigator.
  2. Click on TFN column header to sort clients by TFN.
  3. Locate client by TFN and find below another client record with the same TFN.
  4. Delete the redundant client by selecting the client record and then selecting 'File | Delete client'.

To merge client records A and B:

  1. Export client A record to the file by right-clicking on the client’s record and selecting 'Export client to file (with docs)' menu.
  2. Delete client’s A record by selecting 'File | Delete client”.
  3. Right-click on client’s B record and select 'Change client code to…'
  4. Change client’s B code to client’s A code.
  5. Import client A from the export file by selecting 'File | Import data | Import exported clients'.
  6. Mark the records you wish to import (merge) in to client A (ex B).

'Index is out of date' is shown when trying to open a return or ledger

If this occurs when you are trying to open Ledger:

  1. Close the Ledger.
  2. Select 'Tools > Repair ledger files'.
  3. Try to re-open the Ledger.

If this occurs when you are trying to open a tax form:

  1. Close Software Assistant.
  2. Open Verify and backup data via the Windows Start Menu
  3. Tick only the first three boxes.
  4. Click 'Proceed'.
  5. Re-open Software Assistant.

How do I create a BAS form or an IAS form for a client?

You must have a client record present before you can create an Activity Statement or other forms for the client.

  1. Click on the down arrow next to the 'New' button.
  2. Select 'PLS Activity Statement'
  3. Select the desired form.

How do I create a BAS/IAS form for other periods/ annual GST/ monthly period?

After a certain period, you will not be able to lodge BAS forms for a previous year using that year’s module (i.e. GA, GB, GI and GR forms). To lodge a previous year’s BAS form, create the form in a year that has PLS Activity Statement menu.

  1. Change the year period in the top right-hand corner of Assistant. Starting from 2014 and onwards will have the PLS Activity Statement.
  2. Select the client.
  3. Click on the down arrow next to the 'New' button and select 'PLS Activity Statement' and then the Activity Statement form required. 
  4. Enter the reporting period (located on the top right-hand corner of the form).
  5. Enter the ABN branch number, if required
  6. Go to tools > load values from PLS. This will force the software to prefill the form for the reporting period.

Please note, the ATO has removed 1H from the electronic BAS form. They have advised tax agents will need to lodge the form on the tax agent portal to report for the GST instalments

How do I lodge the Work-Related Expenses Schedule?

To lodge the Work Related Expenses Schedule (D1 to D5), click on the ‘Other’ tab and then mark the “Lodge Work-Related Expenses Schedule” checkbox.

Please note, the ATO has restricted the maximum character length of the schedule to 30 characters, starting from 2019 tax return.

How do I recover lost or forgotten client record passwords?

If you have lost or forgotten a client record password, please contact support for assistance.

I am unable to change the status of returns or forms

Make sure that the return has been saved first and that there are no validation errors present. Also make sure that your user account has access rights to sign returns.

Fonts are not displayed correctly, are condensed or unreadable

Microsoft update KB3013455 breaks the way Arial font is displayed across certain applications. This only affects users running Windows Vista SP2 or Windows Server 2003 SP2. Users are advised to uninstall the update and restart the computer to resolve the problem until Microsoft can correct this issue.

How to override item T2 Australian superannuation income stream

On item 7 worksheet, leave the type blank to be able to manually enter the tax offset at item T2.

Additionally, you can create a new line on the item 7 worksheet and skip to the offset column to enter the amount.

Claiming lump sum E on 2020 and newer individual tax returns

Firstly, check the ATO's prefill did not import data into the item 24 category 1 worksheet for lump sum payment. If it did, please delete the worksheet.

Complete the two lump sum fields in the income worksheet (item 1 worksheet).

  • Lump sum code
  • Lump sum amount - lum sum year and lump sum amount

The lump sum amount will automatically transfer to the newly added item 24 lump sum amount field. The software will also include $0 at item 24 category 1 to pass validation due to the new validation rules in the 2020 tax return.

Claiming foreign pensions or annuities

To claim foreign pensions or annuities using the new 2020 item 20 worksheet,

  • Details of the foreign source income.
  • Assessable foreign source income.
  • Exempt foreign employment income (enter $0 if there is nothing to report).
  • Foreign pensions or annuities gross amount.
  • Foreign pensions or annuities deductible expenses (enter $0 if nothing to report).
  • Foreign pensions or annuities undeductible purchase price (amount needs to be greater than $0; otherwise leave it blank).
  • During the year did taxpayer own, or have an interest in, assets located outside Australia which had a total value of AUD$50,000 or more?

If the gross or net amount is displayed at item 20L (Net foreign pension or annuity income WITHOUT an undetected purchase price) then you will need to manually enter $0 at item D11Y Deductible amount of undeducted purchase price of a foreign pension or annuity.

If you are claiming an amount at item 20D, the undeductible purchase price needs to be greater than $0. The undeductible purchase price amount will automatically transfer to item D11Y.

CMN.ATO.IITR.730355 - Foreign pension or annuity income details are incomplete

This error will appear if the Foreign pension or annuity income at item 20 is incomplete. Firstly, open the item 20 worksheet and check the Foreign pensions or annuities fields:

Foreignpension1.png

If the taxpayer did not have any Foreign pensions or annuities then please remove any zeroes from the fields shown above. In the example above, deleting $0 from Foreign pension or annuity foreign tax paid will resolve the error.

If the taxpayer did receive a Foreign pension or annuity then refer to the "Claiming foreign pensions or annuities" knowledge article. 

Item 7 Australian Annuities and Superannuation Income Stream

Error: CMN.ATO.GEN.XML01 - The message did not pass XML validation. Please contact your software provider.

The element 'AnnuitiesAndSuperannuation' in namespace...; or

Error: CMN.ATO.GEN.XML04 - A mandatory field has not been completed.
The element 'SISLumpSumArrearsPayment' in namespace...; 
or

Error: CMN.ATO.INCDTLS.000319 - Superannuation income stream lump sum in arrears amount details are incomplete.

Refer to the guide below if you see any of the validation errors above.

When claiming item 7 Australian Annuities and Superannuation Income Stream for tax offset amount as shown on PAYG payment summary, please complete ALL mandatory fields at item 7 worksheet. The mandatory fields are:

  •         Pay Date (e.g. 30/06/2020)
  •         60Yr (refers to: Are you under 60 years of age and a death benefits dependant, where the deceased died at 60 years or over?)
    Y = The entity is in receipt of a reversionary superannuation income stream;
    N = The entity is not in receipt of a reversionary superannuation income stream
  •         Tax deducted (enter $0, if nothing to claim)
  •         Untaxed element (enter $0, if nothing to claim)
  •         LSA-Untaxed element (enter $0, if nothing to claim)
  •         Year (e.g. 2021)

 

For Australian annuity payments, the mandatory fields are:

  • Select type O - Australian Annuity payments
  • Tax deducted (enter $0, if nothing to claim)
  • Annuity gross
    Please note, you won't be able to enter a description for type O - Australian Annuity payments.

CMN.ATO.INCDTLS.000148 - Total TFN amounts withheld from dividends must be provided

Enter $0 at TFN amount in item 11 dividend worksheet to resolve the validation error.

CMN.ATO.INCDTLS.000381 / CMN.ATO.INCDTLS.000384 / CMN.ATO.GEN.XML04

These validation errors are associated with the item 13 worksheet. You need to complete the two fields for the relevant income category by entering $0 in the empty field, refer to examples below.

For example - CMN.ATO.INCDTLS.000381 validation error:
When reporting an amount for distributions from trusts then you need to complete the following fields:
(1) Managed investment scheme field, and
(2) Other income, and
(3) Type.
item 13 distribution from trust.JPG

 

Another example, CMN.ATO.INCDTLS.000384:
When reporting an amount for franking distributions from trusts then you need to complete the two following fields:
(1) Financial investments, and
(2) Other income.
item 13 franking distrubtion from trust.JPG

 

If you have entered deductions at "Other deductions related to distribution" then you will need to enter an amount or $0 at:

  • Landcare operations expenses, and
  • Other deductions related to distribution relating to: Managed investment scheme.

CMN.ATO.IITR.730471 - Landcare operations expenses must be provided

If there is no amount claimed at landcare operations expenses then enter $0 at that label located in the item 13 worksheet to pass the validation error. 

How to clear data from a worksheet

If you are experiencing the worksheet appearing twice in the printout then you will need to apply the workaround. The steps below are for item D1 but you can apply the same principle for the other worksheets in the software.

  1. Right-click on the D1 Work related case expenses from the navigation panel.

  2. Select Clear selected item.

  3. Re-enter the data into the worksheet.

CMN.ATO.DDCTNS.000208 / CMN.ATO.DDCTNS.000209

The validation error is referring item D10 Cost of managing tax affairs. If the item D10 text is red and you have nothing to report for it, you will need to delete the item D10 worksheet to resolve the issue. Otherwise, make sure the item D10 worksheet has an amount reported in one of the amount fields for each row.

CMN.ATO.GEN.EM0002

If you are seeing the lodgement error, CMN.ATO.GEN.EM0002 lodgment failed Contact the ATO Error code {Code}, then check the date fields in the tax return is correct. For example, taxpayer's date of birth, spouse's date of birth etc.

Dividend and interest deductions schedule - how to save the selected investor type

You have to type something in the other fields in the schedule after selecting the investor type from the drop-down list to save the selection.

1. Open the dividend schedule.
2. Select the investor type.
3. Type anything in another field then delete it. For example, type 1 in the address field then delete it.
4. Click on Exit.

Annual taxation statement

If you’ve created a 2020 or later tax return and entered ATS data prior to the 2021.0.4 version, please refresh the tax return by opening the ATS schedule along with the related worksheet (Item 13, Item 20, Item 18, Item 24 category 4) where the data is transferred. This will update the return including the tax return print.

An unrecoverable error occured/ An unknown exception occurred.

To resolve the issue, reinstall Microsoft Visual C++ 2010 Redistributable Package (x86), click here to download the file.

If the problem persists then you should reinstall the machine credential. Refer to the FAQ topic, "How to setup machine credential."

CMN.ATO.IITR.000604 - Private health insurance details must match where claiming both your and spouse's share of rebate.

Generally, users forget to include the taxpayer's private health insurance policy details. Refer to step 1 on "How to claim for your spouse" on the ATO's website, click here.

Item 7 Australian annuities and superannuation income stream's worksheet cannot have 15 or 28 rows

Due to technical limitations, the item 7 worksheet cannot have exactly 15 or 28 rows. To resolve the issue, the number of rows needs to be less or more than 15 or 28 rows. For example, 14 or 16 rows if you had 15 rows; 17 or 29 rows if you had 28 rows.

CMN.ATO.IITR.730250 - Dividends - Franked amount must be provided

The development team was able to implement a fix to remove the need to enter $0 for the Franked amount and Franking credits in the item 11 dividends worksheet. Therefore, the Franked amount and Franking credits should be blank if it is $0 to resolve the validation error.

V39 Duplicate File Number

V39 duplicate file number is a common lodgement error for the prior year tax returns. Usually, the prior year tax return takes about 2-3 days to show on the tax agent portal, if they don't appear by then, you will need to lodge the prior year tax returns as an amendment by completing the amendment schedule so the tax return does not appear as a duplicate on the ATO's system.

Tax free small business grants stimulus measure

BUSINESS REQUIREMENTS SUMMARY

Enable Government entities to report potential non-assessable non-exempt NANE grants

The TPAR form will include an additional reporting field to enable government entities to report when a grant they have paid lies within Division 59 of the Income Tax Assessment Act 1997 (the provisions that relate to non-assessable non-exempt amounts)

  • Is this payment an amount listed or described under a provision of Division 59 of the ITAA 1997?
  • Options for selection:
    • Yes
    • No
    • Unsure

 

So what does this mean for our tax agents?
The ATO Prefill report has been updated with the following fields. Please note that these will NOT be mapped to the tax return. The Tax Agent will need to review ATO Prefill Report and determine if the taxpayer is required to include it in the return.

Depreciation incentives

Refer to the ATO links below:

CMN.ATO.INCDTLS.000375 - Business income statement industry production type must not be provided.

To resolve the validation error, the "Prod. Type" field in the PSI worksheet needs to be empty.

How to remove item 20P for Short Form or Refund for franking credit application.

To remove the N at item 20P,
1. Open item 20 worksheet.
2. Enter any amount into the worksheet.
3. On the navigation panel, right-click on 20. Foreign source income.
4. Select clear selected item.
User-added image

This will remove any data in the item 20 worksheet, including item 20P.

How to edit ATS data in the worksheet?

You will need to add or delete the managed fund data using the Annual Taxation Statement due to the fact the data has been recorded in the Annual Taxation Statement.

CMN.ATO.IITR.000237 - 'Share of net income from trusts less capital gains... action code' is required

If you have entered the share of income from the trust (A.K.A. NPP income - Managed investments) for label 13U in the Annual Taxation Statement (ATS) then you will need to open the ATS and select the entity type from the drop-down list, located under the Payer field, to resolve the validation error.

Please note, you cannot make any changes in the item worksheet when the data has been entered on the Annual Taxation Statement so you must make the changes in the Annual Taxation Statement, which flows into the item worksheet.

How to lodge prior year tax returns (2015 and older)?

You need to register for the PLS prior-year service (a.k.a. ELS) with the ATO, refer to the ATO's website, CLICK HERE.

Once the ATO has sent you the ELS details, in the software, go to Options > ATO tab and enter the ELS approval No, ELS user ID and select the office of lodgement then click on the OK button.

How to hide TFN on the tax return printout.

To hide the TFN,

  1. Click on the Print button.
  2. Click on the More button (located towards the top right-hand corner).
  3. Tick the Hide TFN box.

hide TFN.png

How do I allocate profits to beneficiaries/members

Check you have setup beneficiaries/members accounts correctly. Refer to "How do I set up beneficiary/member accounts"

  1. Go to the Postings tab.
  2. Click on Transaction Journal Wizard Transaction Journal Wizard.PNG.
  3. Click on Profit Distribution/Member Accounts Allocation.
  4. Enter the % share or $ amount.
  5. Click on Transfer to post the transactions for the profit distribution to the beneficiaries/members.

Update Error - Invalid Username or password. No license recognised

When updating the software to the latest version, users may encounter this error at the registration step. If the user closes the registration form at this stage then the update will fail and will rollback to the previous version and show an Error 1722.

To fix this error please make sure you have entered the correct username and password into the registration form.

Please note that the registration details are the same details used to login to the Software Assistant website portal and not the password used to log into the program.

If you have forgotten your password then you can click on the link below to reset it.

https://www.softassist.com.au/PwdRecovery.aspx

Once you have reset the password, run the update again and then enter the new password once you reach the registration stage of the update.

If you have multiple computers please make sure the same password is entered on each computer.

 

Validation/Lodgment - ERROR_TAXONOMY_LOAD

You may encounter the error 'ERROR_TAXONOMY_LOAD' when validating or trying to lodge a return.

For example: ERROR_TAXONOMY_LOAD: An error occurred while loading taxonomy "file://C:/Program Files (x86)/Software Assistant/Assistant/SBR2/Taxonomy/schema/ ..."

This error is due to McAfee Total Protection security software flagging a false positive. 

Click on the guide below for instructions to resolve this error:
Validation/Lodgment - ERROR_TAXONOMY_LOAD

Cannot open Assistant's database after update

Issue:

Can't open ASSISTANT's database...\Clients.DB after updating Software Assistant issue.
This issue is caused by your McAfee security software removing the Clients.db files from the Data folder.

Solution:

Restore the 'Company Return.lnk' file from the McAfee Quarantine location. Refer to the webinar video, click here.

Workaround:

Please disable McAfee Real Time Scan before updating the software.

The Assistant's data items have been detected in virtual store

Pop-up message: The Assistant's data items have been detected in virtual store indicating configuration problems on your computer.

The steps to resolve this issue are:

  1. Open File explorer
  2. In the address bar, enter %temp% and press the Enter key
  3. In the address bar, click on Local or press Alt + up arrow key
  4. Open the Virtual store folder
  5. Go to ProgramData\Software Assistant\Assistant\Data
  6. Move the files in the data to your set data location (default data location is C:\ProgramData\Software Assistant\Assistant\Data)
  7. Go to the start menu
  8. Open Verify and backup data
  9. Tick the top 3 boxes only to reindex the data files
  10. Click on the Proceed button

How to troubleshoot CMN.ATO.GEN.XMLXX validation error

CMN.ATO.GEN.XML01 and/or CMN.ATO.GEN.XML04 validation errors will appear in your validation form with the error CMN.ATO.IITR.730488 and this means there are issues with the data recorded in the income items on the tax return.

Try to resolve the validation errors by following the steps below.

  1. Highlight the CMN.ATO.GEN.XML04 or CMN.ATO.GEN.XML03 and open the validation report (see circled icon).
    print validation report.png
  2. In the validation report, you will see “The element ‘……’ in namespace”. This will list the worksheet associated with the error. In this case, it is the Gross Interest worksheet in which the data has imported from the prefill.
    validation report.png
  3. “List of possible elements expected” will mention what field in the worksheet is missing. If the worksheet is not necessary and there is no amount then delete it. If the worksheet is necessary, please fill in the expected fields in the worksheet.

Validation/Lodgment - ERROR_TAXONOMY_LOAD

You may encounter the error 'ERROR_TAXONOMY_LOAD' when validating or trying to lodge a return.

For example: ERROR_TAXONOMY_LOAD: An error occurred while loading taxonomy "file://C:/Program Files (x86)/Software Assistant/Assistant/SBR2/Taxonomy/schema/ ..."

This error is due to McAfee Total Protection security software flagging a false positive. 

Click on the guide below for instructions to resolve this error:
Validation/Lodgment - ERROR_TAXONOMY_LOAD

CMN.ATO.TRT.432637 - Each Statement of Distribution must contain distribution amounts

A Statement of distribution must include an amount against at least one of these to clear error: Primary production incomeNon-primary production incomeFranked distributionsFranking creditTFN amounts withheldAustralian franking credit from an NZ company, TB Statement-Tax preferred amounts or TB Statement-Untaxed part of share of net income.

Communication Exception occurred connecting to Vanguard STS

Generally, this error indicates the Windows date/time is set incorrectly. Check to ensure your date and time are set correctly via the Windows clock at the bottom right corner of your screen. Refer to Microsoft's instructions to change the time on your computer, CLICK HERE.

Additionally, this error can appear if a Firewall is active and is blocking the connection between yourself and the ATO. Try disabling your Anti-virus or Firewall and attempt to re-lodge.

If all else fails then there is an issue with your machine credential. You should delete the machine credential and get a new one from the ATO's relationship manager. Refer to the "How to setup machine credential" topic.
The default location of the machine credential is C:\Users\[USER]\AppData\Roaming\ATOMAS.

CMN.ATO.IITR.210016 / CMN.ATO.IITR.211016 - Spouse Details Required

Make sure you have completed item IT8 Number of Dependent Children on the Test tab.

CMN.ATO.IITR.310066 - Capital Gains Tax schedule required

When the net capital gain is in excess of $10,000 a Capital Gains Tax schedule must be attached. The capital gains tax schedule and all other schedules are located on the navigator panel as shown.

 Capital gains tax schedule

CMN.ATO.IITR.200001 / CMN.ATO.IITR.200002 - Questions relating to the full individual return form must be answered

Items 18G, 19I, 19W and 20P are required to be answered (Y/N) to pass the validation error.

Please note, if item 19K and B is $0, you need will need to delete the $0 as it is not required.

If item 20P is blank and there is no worksheet for item 20 then,

  1. Open item 20 worksheet
  2. Enter something in the "Details of the foreign source income" field
  3. Click in the box to answer Y/N for label P
  4. Click on Exit
  5. Open the item 20 worksheet again
  6. Click on Delete and Exit

CMN.ATO.GEN.500054 - Intermediary declarer Australian Business Number has failed the algorithm check

Enter the tax agent's ABN in Options as the intermediary declarer refers to the tax agent.

ERROR_ITEM_VALUE_MAX_LENGTH_INVALID : Invalid length XX, where maximum length expected was 30

Due to the implementation of the Granular Data Reporting, the ATO has restricted the description length to a maximum of 30 characters (includes spacing) per line. Therefore check the description that the validation error has identified is no longer than 30 characters. If all the descriptions are fine then refer to the steps below.

The work related expenses schedule description is rolling forward from a prior-year tax return. If it is no longer needed then you should delete it or shorten the text to a maximum of 30 characters as per ATO requirements.

  1. Go to the Other tab
  2. Tick the work related expenses schedule box
  3. Go to the item worksheet the validation error is referring to
  4. Remove the text in the top box or shorten it to only 30 characters
  5. Click on the save button on the worksheet
  6. Go back to the Other tab and remove the work related expenses schedule tick box.

V2885 - Subtotal 2 must equal subtotal less Non-refundable carry forward tax offsets

Restart the software to resolve the validation error.

CMN.ATO.AS.EM060 - X was reported as XXXX and will be corrected to XXXX

Most likely the ATO records do not have the reported amounts so their system expects the item should be another amount. You will need to contact the ATO to get them to update their records for any variations before lodging the BAS/IAS form again.

ERROR_ITEM_VALUE_INVALID_PATTERN : "XXXX" does not match the pattern "[0-9]{2}"

The telephone area code on the cover page and/or declaration page of the tax return can only be two digits long. You will need to delete and retype the telephone area code so the fields are correctly updated.

CMN.ATO.GEN.001001 Mandatory field not supplied - Report TypeVariation Code

When the PLS Activity Statement form is created, the software will prefill from the ATO's server to get the document ID and type variation code. Refer to the ATO website for the list of type variations.
Type variation code field

If the PLS Activity Statements form does not prefill and you get the message, "no activity statement available" then the taxpayer has an ABN branch number, which you need to enter in the client details (next to the ABN) then create the form again.
ABN branch number field

The taxpayer's ABN branch is shown on the tax agent portal > activity statement page. Next to the Activity Statement text, you may see 00#.

Partnership/Trust 2019 – Validation Error Code 004/ 005

This error previously occurred when no values were distributed at item 55 - Statement of Distribution, label A "Share of Income - PP" and/or B "Share of Income - NPP".

This issue has now been resolved in the latest Assistant update. 

Claiming foreign source income

The guide below will also resolve the validation error, CMN.ATO.GEN.XML04 - A mandatory field has not been completed.
The element 'ExemptForeignIncome' in namespace...

 

When claiming foreign source income and foreign assets or property at item 20, you must complete:

  • Details of the foreign source income.
  • Assessable foreign source income label E.
  • Exempt foreign employment income (enter $0 if there is nothing to report).
  • During the year did taxpayer own, or have an interest in, assets located outside Australia which had a total value of AUD$50,000 or more?
  • The relevant section for the foreign source income.

Please note, you need to create a separate worksheet for different sources of foreign source income.

If you need to report Employment income - non PAYG then,

  1. Leave Exempt foreign employment income blank.
  2. Enter Foreign income employer name.
  3. Enter Gross employment income under Employment income-non PAYG.

 

CMN.ATO.IITR.730355 - Foreign pension or annuity income details are incomplete

This error will appear if the Foreign pension or annuity income at item 20 is incomplete. Firstly, open the item 20 worksheet and check the Foreign pensions or annuities fields:

Foreignpension1.png

If the taxpayer did not have any Foreign pensions or annuities then please remove any zeroes from the fields shown above. In the example above, deleting $0 from Foreign pension or annuity foreign tax paid will resolve the error.

If the taxpayer did receive a Foreign pension or annuity then refer to the "Claiming foreign pensions or annuities" knowledge article. 

Item 7 Australian Annuities and Superannuation Income Stream

Error: CMN.ATO.GEN.XML01 - The message did not pass XML validation. Please contact your software provider.

The element 'AnnuitiesAndSuperannuation' in namespace...; or

Error: CMN.ATO.GEN.XML04 - A mandatory field has not been completed.
The element 'SISLumpSumArrearsPayment' in namespace...; 
or

Error: CMN.ATO.INCDTLS.000319 - Superannuation income stream lump sum in arrears amount details are incomplete.

Refer to the guide below if you see any of the validation errors above.

When claiming item 7 Australian Annuities and Superannuation Income Stream for tax offset amount as shown on PAYG payment summary, please complete ALL mandatory fields at item 7 worksheet. The mandatory fields are:

  •         Pay Date (e.g. 30/06/2020)
  •         60Yr (refers to: Are you under 60 years of age and a death benefits dependant, where the deceased died at 60 years or over?)
    Y = The entity is in receipt of a reversionary superannuation income stream;
    N = The entity is not in receipt of a reversionary superannuation income stream
  •         Tax deducted (enter $0, if nothing to claim)
  •         Untaxed element (enter $0, if nothing to claim)
  •         LSA-Untaxed element (enter $0, if nothing to claim)
  •         Year (e.g. 2021)

 

For Australian annuity payments, the mandatory fields are:

  • Select type O - Australian Annuity payments
  • Tax deducted (enter $0, if nothing to claim)
  • Annuity gross
    Please note, you won't be able to enter a description for type O - Australian Annuity payments.

CMN.ATO.INCDTLS.000148 - Total TFN amounts withheld from dividends must be provided

Enter $0 at TFN amount in item 11 dividend worksheet to resolve the validation error.

CMN.ATO.INCDTLS.000381 / CMN.ATO.INCDTLS.000384 / CMN.ATO.GEN.XML04

These validation errors are associated with the item 13 worksheet. You need to complete the two fields for the relevant income category by entering $0 in the empty field, refer to examples below.

For example - CMN.ATO.INCDTLS.000381 validation error:
When reporting an amount for distributions from trusts then you need to complete the following fields:
(1) Managed investment scheme field, and
(2) Other income, and
(3) Type.
item 13 distribution from trust.JPG

 

Another example, CMN.ATO.INCDTLS.000384:
When reporting an amount for franking distributions from trusts then you need to complete the two following fields:
(1) Financial investments, and
(2) Other income.
item 13 franking distrubtion from trust.JPG

 

If you have entered deductions at "Other deductions related to distribution" then you will need to enter an amount or $0 at:

  • Landcare operations expenses, and
  • Other deductions related to distribution relating to: Managed investment scheme.

CMN.ATO.INCDTLS.000386 - Non-primary production other deductions from trusts amount details are incomplete.

Validation errors:

  • CMN.ATO.INCDTLS.000386 - Non-primary production other deductions from trusts amount details are incomplete.
  • CMN.ATO.GEN.XML04 - A mandatory field has not been completed.
    The element 'PartnershipsNonPrimary' in namespace ...

This validation error is associated with the item 13 worksheet when there is an amount at "Other deductions related to distribution" and the distribution amount is from a trust. You will need to enter an amount or $0 in the fields listed below:

  • Landcare operations expenses, and
  • Other deductions related to distribution relating to: Managed investment scheme.

CMN.ATO.IITR.730471 - Landcare operations expenses must be provided

If there is no amount claimed at landcare operations expenses then enter $0 at that label located in the item 13 worksheet to pass the validation error. 

CMN.ATO.IITR.730295 - Other category 4 income is incorrect

Record the details in the item 24 category 4 worksheet and select the type to resolve the validation error. To open item 24 category 4 worksheet, click on the underlined  "Category 4" text.

CMN.ATO.GEN.XML03 - A field contains invalid data (such as letters in numeric or date field).

To resolve the validation error,

  1. Select the validation error
  2. Click on the print validation button
  3. Towards the end of the description, if you see "Hint: The actual length is greater than the MaxLength value." then you will need to shorten the value indicated in the error report.
    CMN.ATO.GEN.XML03 - A field contains invalid data (such as letters in numeric or date field)..PNG

Check each income item worksheet for the value to be corrected. Most likely the value is at item 1 worksheet.

Reporting income with a withholding payer number (WPN)

The withholding payer number must be in the format 00 XXX XXX XXX

If the "CMN.ATO.INCDTLS.000006 - Payer's withholding payer number is invalid" validation is being shown then you will need to check with the ATO that the withholding payer number is correct and meets the ATO's withholding payer number algorithm requirements.

CMN.ATO.IITR.000200/ CMN.ATO.INCDTLS.000320/ CMN.ATO.INCDTLS.000327 - TFN amounts withheld from gross interest is incorrect

A fix has yet to be provided to resolve these validation errors due to the system including cents when there is a 50% share at item 10 gross Interest worksheet but the tax return is only showing dollar amounts.

The workaround is to have the TFN amounts withholding figure be a whole dollar amount after the percentage share calculation. For example, claiming an even number for the TFN amount when there is a 50% share.

CMN.ATO.DDCTNS.000215 - Other work related expenses amount must be provided

The validation error indicates there is an issue with the deduction worksheet. Check all deduction item worksheets (item D1 - D15) to make sure there is a deduction amount being claimed.

If the row or worksheet does not have an amount claimed for the relevant deduction item then you will need to delete it.

CMN.ATO.DDCTNS.000208 / CMN.ATO.DDCTNS.000209

The validation error is referring item D10 Cost of managing tax affairs. If the item D10 text is red and you have nothing to report for it, you will need to delete the item D10 worksheet to resolve the issue. Otherwise, make sure the item D10 worksheet has an amount reported in one of the amount fields for each row.

CMN.ATO.INCDTLS.000133 / 000134 - Total franked amount / franking credit from dividends must be provided

There is an issue with the item 11 dividends worksheet. If the franked amount and franking credit is $0 then leave it blank to resolve the validation error.

CMN.ATO.GEN.001030 Invalid XBRL schema

To resolve the lodgement error, Invalid XBRL schema, you need to refresh the item 9 PSI worksheet.
1. Open the tax return
2. Open item 9 worksheet
3. Enter something into the gross amount field
4. Click on save
User-added image
5. Click on delete
User-added image
6. Save the tax return
7. Change the status to "Signed and ready to lodge"
8. Lodge the tax return

CMN.ATO.INCDTLS.000357 - Foreign employment income non-payment summary details are incomplete

If there is no exempt foreign employment income to report then you should complete,

  • foreign income employer name (if irrelevant then enter NA or not applicable), and
  • employment income-non PAYG income ($0 if nothing to report), and
  • exempt foreign employment income field should be blank.

CMN.ATO.IITR.730198 - Dividends - Unfranked amount must be provided

When the dividend unfranked amount is $0 then leave the unfranked field blank to resolve the validation error.

CMN.ATO.PTR.431007 - Non-PP - Deductions relating to distribution amounts can not be more than zero

Please check all the available income has all been distributed to the members in the statement of distribution. As a test, click on the balance button to see if any figures change.

CMN.ATO.IITR.000604 - Private health insurance details must match where claiming both your and spouse's share of rebate.

Generally, users forget to include the taxpayer's private health insurance policy details. Refer to step 1 on "How to claim for your spouse" on the ATO's website, click here.

CMN.ATO.IITR.730250 - Dividends - Franked amount must be provided

The development team was able to implement a fix to remove the need to enter $0 for the Franked amount and Franking credits in the item 11 dividends worksheet. Therefore, the Franked amount and Franking credits should be blank if it is $0 to resolve the validation error.

CMN.ATO.GEN.XML04 - The element 'LumpSumArrears' in namespace...

Error: CMN.ATO.GEN.XML04 - A mandatory field has not been completed.
The element 'LumpSumArrears' in namespace...

If the taxpayer has a lump sum amount in the item 1 salary and wages worksheet, the lump sum code needs to be selected from the drop-down list in the item 1 worksheet to resolve the validation error.

CMN.ATO.INCDTLS.000268 / CMN.ATO.INCDTLS.000269 - Your share of franked / unfranked amount from dividends must be provided

Remove $0 at franked and unfranked dividend field/s in the item 11 Dividends worksheet to resolve the issue.

CMN.ATO.INCDTLS.00354 - Foreign entities amount details are incomplete

To resolve the CMN.ATO.INCDTLS.00354 validation error, you need to delete the item 19 worksheet if the "Foreign entities" text is red and there is nothing to report at that item.

CMN.ATO.IITR.000238 - Share of net income from trusts less capital gains, foreign income and franked distributions is invalid.

According to the ATO's explanation for the CMN.ATO.IITR.000238 validation error, the type code is not required for the negative or zero amount at item 13U (distribution from trusts) so you will need to remove the type code on the first item 13 worksheet to not populate the type code to the tax return and this will resolve the validation error.

How to lodge a Reportable Tax Position Schedule

You may encounter the error message when completing the Company Tax Return:

CMN.ATO.CTR.500002 - Reportable Tax Position Schedule must be attached

Unfortunately Tax Assistant does not have the capability to complete and lodge a Reportable Tax Position Schedule. If you are required to lodge the schedule along with the Company return then you will need to lodge the return via mail. 

Please follow the steps below to print and lodge the Company return:

  1. Answer YES at item 25 'Are you required to lodge a reportable tax position schedule'
  2. Validate the return until you're only left with the error CMN.ATO.CTR.500002 - Reportable Tax Position Schedule must be attached. Green warning messages can be ignored
  3. Then click on the Print button at the top
  4. Make sure you have 'Cover page' and 'Company return' ticked. Please note that the ATO will not accept the summary printout
  5. Then go to the link below to download the Reportable Tax Position Schedule from the ATO website:

    https://www.ato.gov.au/Forms/Reportable-tax-position-schedule-instructions-2021/

  6. Complete the schedule and then print it off and mail it along with the 2021 Company return to the address shown below:

    Australian Taxation Office
    PO Box 9845
    [insert the name and postcode of your capital city]

CMN.ATO.INCDTLS.000375 - Business income statement industry production type must not be provided.

To resolve the validation error, the "Prod. Type" field in the PSI worksheet needs to be empty.

CMN.ATO.CTR.500155 - General Purpose Financial Statement questions must not be supplied.

Leave Country by country report entity boxes (item 5A and B) blank if you did not tick item 3 G2 Country by country reporting entity.

CMN.ATO.IITR.000237 - 'Share of net income from trusts less capital gains... action code' is required

If you have entered the share of income from the trust (A.K.A. NPP income - Managed investments) for label 13U in the Annual Taxation Statement (ATS) then you will need to open the ATS and select the entity type from the drop-down list, located under the Payer field, to resolve the validation error.

Please note, you cannot make any changes in the item worksheet when the data has been entered on the Annual Taxation Statement so you must make the changes in the Annual Taxation Statement, which flows into the item worksheet.

CMN.ATO.IITR.730425 - Share of credit for tax paid by trustee amount must be provided

Leave the Credits for tax paid by the trustee (label 13S) field blank if you do not have an amount greater than $0 to be reported there.

CMN.ATO.IITR.730456 / CMN.ATO.IITR.730457 - Total current year capital gains must be provided

The prefill has imported capital gains for the managed fund in the Annual Taxation Statement (ATS). You will need to enter the total capital gains amount into one of the following fields in the ATS:

  • Total capital gains - discount method from managed fund, or
  • Total capital gains - other method from managed fund.

ATS capital gains.JPG

This will allow the managed fund's capital gains data to transfer to the item 18 worksheet. 

CMN.ATO.IITR.300030 - ATO Australian and New Zealand Standard Industrial Classification code required.

According to the validation report, "... Net Personal Services Income is present however there is no Industry code." Therefore you need to select the industry code at item P2 to resolve the validation error.

Refer to the ATO's instructions for more information.
https://www.ato.gov.au/Forms/Business-and-professional-items-2021/?page=2#Net_PSI

CMN.ATO.INCDTLS.000163 - Totals of primary production income from managed fund, non-primary production income from managed fund, or franked distribution from managed fund must be provided

You need to enter at least a $0 in label 13U Financial investments in the Annual Taxation Statement to resolve the validation error.