System Requirements

Recommended hardware and software for Software Assistant

The following are recommendations for running Software Assistant and related software. Actual requirements will vary depending on the size and daily operations of your practice.


1-gigahertz (GHz) 32-bit (x86) processor or 1-GHz 64-bit (x64) processor 
Vista, 7, 8 or later 32 or 64 bit operating systems 
1 GB of system memory 
100 MB of free hard disk space (program files and blank database, plus 1 MB per client) 
Windows-compatible pointing device 
16 bit True Colour display adapter 
Monitor capable of 800 x 600 or higher screen resolution 
Internet connection

Windows 10

Software Assistant is fully compatible with Windows 10. We advise Windows 10 users to install the Cisco AnyConnect software, which can be downloaded from our Update Centre. To enable the use of the Cisco AnyConnect client, select ‘Options | ATO ELS’ and make sure ‘AnyConnect VPN client’ is marked as the lodgement module.


Software Assistant does not require a server to operate. However, when working in network environment, a dedicated server with sufficient RAM, Storage and CPU to support the users and applications you are running is advisable.

Dedicated server with sufficient RAM, Storage and CPU to support the users and applications you are running.

Server Operating System: Windows Server 2008-2012, Small Business Server 2008-2012

Other equipment

Printers: A laser printing system is recommended for printing with Software Assistant. When printing remotely via terminal server, remote desktop or Citrix, please ensure you have the correct printer drivers installed.

Scanners: When using a locally connected scanner, ensure that the driver is TWAIN compliant. In order to scan in a remote session environment (terminal server, remote desktop or Citrix), you must utilise the network software provided with your scanner hardware or other third party applications.

Cisco VPN software: Cisco VPN Software is compatible only on operating systems that support Cisco VPN software. Cisco VPN is used to access the ATO systems for lodging taxation returns electronically. Please refer to the ATO website for details of the minimum specifications for Cisco VPN software.

Linux: Software Assistant is not currently compatible in a Linux environment.

MAC: Software Assistant does not support direct installation on a MAC; however, it is possible to configure Software Assistant on a MAC in a Windows virtual machine. Software Assistant is compatible across tested VM software, VMware Fusion and Parallels (others should work, also). When using a virtual machine, it may be necessary to select ‘bridged’ networking mode in order to lodge successfully. Please consult your software advisor for your Virtual PC software for instructions on how to do this.